Carley Crank
Dukinfield,Tameside
Summary
Accomplished professional with expertise in sales and target achievement, KPI-driven performance, and FCA compliance. Proficient in financial applications, invoicing, and payments, with a strong focus on customer service across various platforms including in person, phone, and Zoom. Demonstrates exceptional administrative accuracy and CRM management skills, excelling in lead generation and appointment scheduling. Experienced in staff training and development with a first aid certification. Holds a relevant degree and training, adept at multitasking to enhance operational efficiency.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work history
Viewing agent
Andrew Wood Photography
Manchester
02.2022 - 01.2026
- Achieved KPIs and sales targets in a fast-paced environment.
- Processed finance applications according to FCA regulations.
- Facilitated payments through face-to-face, phone, and Zoom consultations.
- Created and amended invoices while addressing payment enquiries.
- Supported higher-value sales for sister company.
- Conducted warm lead calling and appointment booking activities.
- Trained new staff and assisted reception and production teams.
- Showcased finished products, presenting bespoke photographic packages to maximize sales.
Sales assistant
Fraser Hart LTD
Manchester
06.2009 - 03.2021
- Demonstrated products effectively, resulting in increased sales conversations.
- Established fast, trusting rapport with clients during significant occasions.
- Processed finance applications and accepted face-to-face payments efficiently.
- Underwent in-depth training on high-end brands to deliver tailored luxury sales experiences.
- Achieved KPIs and consistently met sales targets.
- Obtained Jet 1 degree while employed at Fraser Hart.
Retail sales associate
HOBBS
Bristol
06.2008 - 06.2009
- Boosted store reputation with excellent customer service skills.
- Assisted in visual merchandising, improving shop floor appeal.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Contributed to sales targets through active promotion of products.
Education
Bachelor of Arts - Illustration
University of Wolverhampton
Wolverhampton 09.2004 - 07.2007
A-Levels - Art & Design
Runshaw College
Leyland 09.2002 - 07.2004
GCSEs -
Shevington High School
Wigan 09.1997 - 07.2002
Skills
- Sales and target achievement
- KPI-driven performance
- FCA compliance
- Financial applications
- Invoicing and payments
- Customer service (in person, phone, Zoom)
- Administrative accuracy
- CRM management
- Lead generation
- Appointment scheduling
- Staff training and development
- First aid certification
- Relevant degree and training
- Multitasking
Timeline
Viewing agent
Andrew Wood Photography
02.2022 - 01.2026
Sales assistant
Fraser Hart LTD
06.2009 - 03.2021
Retail sales associate
HOBBS
06.2008 - 06.2009
Bachelor of Arts - Illustration
University of Wolverhampton
09.2004 - 07.2007
A-Levels - Art & Design
Runshaw College
09.2002 - 07.2004
GCSEs -
Shevington High School
09.1997 - 07.2002