ABDULLAH JAMIL
HUDDERSFIELD
Summary
A dedicated professional with a strong foundation in customer service and computer science, skilled in Word, Excel, and PowerPoint. Demonstrates expertise in multi-drop delivery, vehicle maintenance awareness, and safe driving practices. Proficient in real-time customer service and phone call handling, ensuring excellent customer service delivery. Experienced in website testing and debugging with a focus on ethical computer science practices. Committed to leveraging skills for enhanced operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Delivery driver
al faisal takeaway
Huddersfield, Kirklees
2023.03 - Current
- Communicated effectively with dispatch team to ensure timely deliveries.
- Maintained vehicle cleanliness for a professional appearance.
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Carried out minor vehicle repairs, minimising downtime for maintenance services.
- Reduced fuel costs with efficient route planning.
- Completed emergency deliveries successfully despite challenging conditions.
- Handled cash transactions accurately preventing discrepancies at end of day tallying.
- Assisted in warehouse organisation to streamline packing process.
Warehouse Men
Boutiqaat Company
2022.01 - 2022.08
- Picked items accurately and efficiently from designated locations using handheld scanners.
- Conducted visual checks to ensure correct items and quantities were selected.
- Adhered to safety guidelines, promptly reporting any safety concerns or incidents.
- Received goods from suppliers, verifying accuracy against purchase orders.
- Recorded data into computerised systems for effective tracking and reporting.
Call Centre
Neqsa Bakery
2021.02 - 2022.01
- Handled inbound customer inquiries through phone, email, and chat professionally.
- Resolved product and service-related issues by troubleshooting effectively.
- Reviewed and updated menus regularly to enhance guest experience.
- Documented all calls meticulously to ensure accurate record-keeping.
- Managed incoming calls to optimise handling of enquiries and complaints.
Education
HSSC - Computer Science
Pakistan school Manqaf
2020.01 - 2022.01
BSc (Hons) - Computer Science
University of Huddersfield
Huddersfield, Kirklees 2023.01 - 2025.07
Skills
- Word
- Excel
- PowerPoint
- Multi-Drop delivery experience
- Vehicle maintenance awareness
- Safe driving practice
- Ethical computer science practice
- Customer service mind-set
- Real-Time customer service
- Phone call handling
- Customer service experience
- Excellent customer service delivery
- Computer science basics
- Website testing and debugging
- Website testing
Custom
Available upon request
References
References available upon request.
Timeline
Delivery driver
al faisal takeaway
2023.03 - Current
BSc (Hons) - Computer Science
University of Huddersfield
2023.01 - 2025.07
Warehouse Men
Boutiqaat Company
2022.01 - 2022.08
Call Centre
Neqsa Bakery
2021.02 - 2022.01
HSSC - Computer Science
Pakistan school Manqaf
2020.01 - 2022.01