JOSHUA M HIGGINS
Penrith
Summary
Detail-oriented professional with expertise in inventory control systems, trend analysis, and data analytics. Demonstrates a strong understanding of profit and loss, coupled with advanced computer literacy. Committed to leveraging analytical skills to drive business efficiency and support strategic decision-making.
Overview
13
13
years of professional experience
Work history
Customer trading manager
Sainsburys Ltd
Penrith, Cumbria
2021.10 - Current
- Ensured smooth trading procedures with strategic planning and execution.
- Handled escalated customer issues promptly, ensuring customer retention.
- Trained new employees on company policies and procedures to uphold standards of service delivery.
- Managed inventory control processes, reducing overhead costs.
- Ensured compliance with trading regulations avoiding legal complications.
- Optimised store processes to deliver ultimate customer experience.
- Managed up to 40 staff throughout shifts, addressing problems as they arose.
- Supported team members to be themselves by cultivating inclusive work culture.
Shift manager
McDonalds
Penrith, Cumbria
2013.10 - 2021.10
- Coordinated with team members for seamless shift transitions.
- Motivated employees towards achieving sales targets, increased overall store revenue..
- Recruited new hires to strengthen the existing workforce..
- Streamlined operations by implementing efficient work procedures.
- Managed inventory control, reduced wastage.
- Improved team morale through effective communication and feedback practices.
- Minimised downtime with proactive equipment maintenance checks.
- Enforced compliance with food hygiene regulations, upheld high quality standards..
Education
A-Levels - Statistics
Appleby Grammar School
Skills
- Inventory control systems
- Trend analysis
- Data analytics
- Profit and loss understanding
- Computer Literate
Timeline
Customer trading manager
Sainsburys Ltd
2021.10 - Current
Shift manager
McDonalds
2013.10 - 2021.10
A-Levels - Statistics
Appleby Grammar School