Darcy Mather-Sullivan
Epping ,Essex
Summary
Results-oriented retail professional with over five years of experience at Sainsbury's, advancing from sales assistant to customer trading manager. Demonstrated expertise in team leadership, sales performance enhancement, and exceptional customer service delivery in dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Customer Trading Manager
Sainsbury's
10.2025 - Current
- Boosted customer satisfaction by efficiently resolving complaints and queries.
- Led promotional campaigns for increased sales revenue.
- Analysed market trends, enhancing business profitability.
- Streamlined operations for improved service delivery.
- Developed strong relationships with clients through effective communication skills.
- Maintained high levels of product knowledge to provide expert advice to customers.
- Worked closely with the sales team to meet quarterly targets.
- Monitored competitor activities for staying ahead in the market competition.
- Applied resource planning and time management skills to make sure shifts ran like clockwork.
Sales assistant
Sainsbury's
South Woodford , Essex
08.2019 - 10.2025
- Provided tailored product advice to enhance customer satisfaction and increase sales opportunities.
- Processed cash, cheque, card, and mobile payments efficiently using POS systems.
- Assisted with merchandising efforts by organising product displays to attract customer interest.
- Delivered exceptional customer service by effectively resolving queries and complaints.
- Utilised computer skills to access planograms, print tickets, and manage daily administrative tasks.
- Analysed sales data to identify issues and suggested solutions to improve store performance.
- Adapted swiftly to new tasks and procedures to streamline workflows.
Education
Retailer level 2 Apprenticeship
London03-2022
BTEC SPORT -
Woodbridge High School
London03-2020
GCSES -
Woodbridge high school
Woodford 05-2018
Skills
- Excellent customer service and communication skills
- Proficient in POS systems and handling various payment methods
- Inventory management and merchandising
- Problem -solving and data analysis to improve sales
- Team collaboration and interpersonal skills
- Strong computer literacy
- Health & Safety Compliance
- Operational Management
- Product merchandising
Certification
- Full UK Driving License
- Retailer Level 2 Distinction
Timeline
Customer Trading Manager
Sainsbury's
10.2025 - Current
Sales assistant
Sainsbury's
08.2019 - 10.2025
Retailer level 2 Apprenticeship
BTEC SPORT -
Woodbridge High School
GCSES -
Woodbridge high school