Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Timeline
CustomerServiceRepresentative

Joseph Henderson

Ulleskelf,North Yorkshire

Summary

Highly organised and composed professional with strong leadership abilities and a positive attitude. Demonstrates effective coordination, conflict management, and confident speaking skills. Proficient in Microsoft Office systems, ensuring seamless operations under pressure. Career goal: to utilise these skills within a sporting institution to drive organisational success.

Overview

3
3
years of professional experience

Work history

Ticketing Operations Advisor - Work Experience

York City Football Club
York, North Yorkshire
04.2025 - Current
  • Collected and analysed relevant data on football clubs in various divisions to recommend strategies the club could adopt to enhance fan experiences for potential season ticket holders in preparation for the 25/26 season.
  • Liaised with club representatives and other work experience colleagues to present these strategies to the relevant bodies within the club.

Volunteer Suppoerter Liaison Officer

York City Football Club
York, North Yorkshire
09.2023 - Current
  • Preparation and organisation of executive boxes and hospitality suites in time for guests on a matchday.
  • Guidance of supporters and guests to their desired destinations.
  • Answering and aiding with supporter queries and issues.
  • Communicating with other VSLOs to resolve issues.
  • Ensuring the standards of the club are upheld, maintaining a professional reputation.

Front of House

The White Horse
Church Fenton, North Yorkshire
11.2021 - Current
  • Responsible for taking and delivering food and drink orders to customers
  • Ensuring restaurant presentation is maintained to a high standard
  • Training and delegating junior staff members and new recruits with varying job roles.
  • Professional handling of customer complaints, issues and recommendations.
  • Communicating with other team members to ensure service runs smoothly and as efficient as possible.

Education

BA (Hons) - Sports Business Management

York St John University
York
09.2023 -

NCFE Level 3 Diploma - Entry into the Uniformed Public Services

Askham Bryan College
York
09.2020 - 06.2022

GCSEs -

Sherburn High School
Sherburn in Elmet, North Yorkshire
09.2015 - 03.2020

Skills

  • Effective co-ordination
  • Knowledge of Microsoft Office systems
  • Strong leadership
  • Confident speaker
  • Conflict management
  • Composure under pressure
  • Positive attitude
  • Organised

Affiliations

  • Supporter of Everton Football Club
  • Visiting art museums and attending concerts

Accomplishments

  • Bronze level Duke of Edinburgh Award
  • Ex-Corporal of the 2434 RAF Church Fenton Air Cadet Squadron
  • Golfer of the Year 2022 at Scarthingwell Golf Club

References

References available upon request.

Timeline

Ticketing Operations Advisor - Work Experience

York City Football Club
04.2025 - Current

Volunteer Suppoerter Liaison Officer

York City Football Club
09.2023 - Current

BA (Hons) - Sports Business Management

York St John University
09.2023 -

Front of House

The White Horse
11.2021 - Current

NCFE Level 3 Diploma - Entry into the Uniformed Public Services

Askham Bryan College
09.2020 - 06.2022

GCSEs -

Sherburn High School
09.2015 - 03.2020

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Joseph Henderson