Galin Georgiev
Epsom,Surrey
Summary
Experienced rail operations professional with extensive knowledge of railway systems and infrastructure. Demonstrates exceptional skills in route planning, incident management, and effective coordination, ensuring seamless train scheduling and passenger assistance. Adept at handling emergency situations with quick response times and tactical decision-making, while maintaining a strong commitment to public safety and adherence to safety protocols. Career goals include advancing technological aptitude in rail operations to enhance efficiency and safety across the network.
Dedicated highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Enthusiastic with 20 years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares railway operations knowledge to achieve results.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work history
Train Despatcher
GTR
Epsom, Surrey
10.2014 - Current
- Maintained updated knowledge of railway regulations and safety standards through regular training sessions.
- Prepared accurate reports on daily activities and incidents.
- Reviewed operational procedures regularly, implementing improvements where necessary.
- Coordinated emergency response procedures, ensuring safety at all times.
- Dealt with unforeseen delays or cancellations promptly, minimising disruption to services.
- Liaised with maintenance teams for prompt repair of faulty equipment preventing potential delays in service delivery.
- Ensured strict compliance with health and safety regulations by conducting regular checks.
- Fostered a positive work environment, leading to increased team productivity.
- Kept abreast with latest technology trends in the industry enhancing efficiency in duties performed.
- Oversaw shift handovers smoothly ensuring continuity in operations.
- Assisted in training new dispatchers, sharing knowledge and experience.
- Checked equipment regularly to ensure proper functioning at all times.
- Communicated effectively with other departments for smooth operations.
- Ensured efficient train dispatch and control by using complex rail traffic management systems.
- Monitored train movements, ensuring timely arrival and departure.
- Updated schedules in real-time to address any service disruptions efficiently.
- Managed communication with train crew for effective coordination.
- Resolved issues quickly during peak hours, maintaining high levels of customer satisfaction.
Frontline customer serving
Compass Group
London
01.2004 - 10.2006
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Completed customer orders with speed and accuracy.
Education
Certificate of Higher Education - Car mechanics
Asen Zlatarov
Varna / Bulgaria 09.1992 - 06.1995
NVQ Level 3 - Customer Service
GTR Southern
Epsom, Surrey 01.2015 - 01.2016
Skills
- Rail operations knowledge
- Accurate memory retention
- Route planning efficiency
- Effective co-ordination
- Patient customer service
- Weather impact assessment
- Incident management experience
- Signal system understanding
- Adaptability to changes
- Public announcement handling
- Knowledge of railway operations
- Rail network familiarity
- Track layout proficiency
- Train maintenance basics
- Tactical decision making
- Understanding of rail infrastructure
- Crowd control strategies
- Basic mechanical knowledge
- Risk assessment capability
- Passenger assistance techniques
- Emergency procedure execution
- Crisis resolution
- Quick response time
- Train scheduling expertise
- Technological aptitude
- Computerised systems proficiency
- Accuracy and precision
- Focus under pressure
- Safety protocol adherence
- Radio communication mastery
- Data entry competence
- Customer Service
- Conflict Resolution
- Logistical planning
- Passenger assistance
- Controlling train departures
- Excellent communication
- Transportation logistics
- Hidden Obviously-suspicious Typical (HOT) Protocol
- Efficient decision-making
- Emergency situations
- Self motivated
- Attentiveness
- Train controlling
- Safety awareness
- Route knowledge
- Crime prevention
- Station announcements
- Incident Management
- Track condition monitoring
- Monitoring track movements
- Emergency procedures
- Time efficiency
- Switch control mechanisms
- Decision making under pressure
- Public safety commitment
- Safety consciousness
- Proactive monitoring
- Emergency response readiness
- Electrical systems troubleshooting
Affiliations
- Working with microelectronics, coding and mechanics.
Languages
English
Fluent
Bulgarian
Native
References
References available upon request.
Timeline
NVQ Level 3 - Customer Service
GTR Southern
01.2015 - 01.2016
Train Despatcher
GTR
10.2014 - Current
Frontline customer serving
Compass Group
01.2004 - 10.2006
Certificate of Higher Education - Car mechanics
Asen Zlatarov
09.1992 - 06.1995