Elicia Martin
Derby,United Kingdom
Summary
Experienced in host and hostess roles, demonstrating effective coordination and compliance with food service regulations. Skilled in maintaining cleanliness standards and health and safety compliance, with a strong knowledge of allergen standards. Expertise in dog grooming, including bathing, coat brushing, and hair cutting, complemented by patience with anxious pets. A licensed driver known for punctuality, clear communication, and trustworthiness. Career goals include advancing skills in pet grooming while ensuring high standards of service and safety.
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Dog walker
Brookside Boarding Kennels & cattery
Draycott, Derbyshire
11.2023 - 01.2025
- Provided comfort and reassurance to distressed or anxious animals demonstrating empathy.
- Carried out basic grooming tasks after walks, ensuring clean return of pets to homes.
- Managed emergencies effectively with calm demeanour, reducing potential harm to pets.
- Provided quality dog walking services for client satisfaction.
- Kept detailed records of each walk to provide feedback to owners.
- Cleaned up after dogs during walks keeping public spaces tidy.
- Ensured proper hydration of dogs during long walks, improving overall health.
- Followed specific instructions from dog owners, ensuring personalised care.
- Maintained safe environments for pets whilst on walks.
- Established trust with dogs using patient approach, fostering strong relationships with pets under care.
Dog grooming assistant/ dog walker
Heartlands at Shardlow Boarding Kennels & Cattery
Shardlow, Derbyshire
01.2025 - 07.2025
- Collaborated with other staff members, fostering positive work environment.
- Cleaned dogs' ears, nails, teeth with a gentle approach to promote pet comfort and wellbeing.
- Handled all breeds of dogs confidently regardless of size or temperament; ensured safe handling at all times.
- Managed appointment schedule for optimal use of time.
- Prepared dogs for grooming by doing pre-wash combing and checking for signs of distress or discomfort.
- Demonstrated meticulous attention whilst trimming fur around sensitive areas such as eyes or paws.
- Ensured clean, hygienic environment with thorough cleaning of tools and station.
- Assisted professional groomers for smooth workflow.
- Strengthened customer relations through regular interaction and updates on their pets' grooming process.
Front of house team member
Morley Hayes
Ilkeston, Derbyshire
09.2023 - Current
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Enhanced guest experience with a friendly and helpful attitude.
- Recommended menu items to guests, enhancing their dining experience.
- Maintained high standards of customer service during peak times.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Assisted guests with queries or requests for optimal guest experience.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Managed cash transactions accurately, ensuring accurate financial records.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
Education
Diploma of Higher Education - Animal Care
Broomfield College
Derby 09.2023 - 06.2025
Skills
- Host and Hostess experience
- Effective co-ordination
- Knowledge of allergen standards
- Food service regulation compliance
- Patience and tolerance
- Health and Safety Compliance
- Stress management
- Active listening
- Maintaining cleanliness standards
- Dog grooming knowledge
- Sense of initiative
- Time management efficiency
- Calmness under pressure
- Pet grooming capability
- Licenced driver
- Clear communicator
- Punctuality
- Dog bathing and grooming
- House and kennel cleaning
- Trustworthy and honest
- Hair cutting
- Patient with anxious pets
- Coat brushing
Accomplishments
Duke Of Edinburgh- Bronze Award
Timeline
Dog grooming assistant/ dog walker
Heartlands at Shardlow Boarding Kennels & Cattery
01.2025 - 07.2025
Dog walker
Brookside Boarding Kennels & cattery
11.2023 - 01.2025
Front of house team member
Morley Hayes
09.2023 - Current
Diploma of Higher Education - Animal Care
Broomfield College
09.2023 - 06.2025