Jonathan Swale
Runcorn,Cheshire
Summary
Driven professional with talent for leadership and customer service. Possesses strong organisational skills combined with effective communication abilities. Aims to enhance store performance and build motivated team.
Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Store Manager, Hattersley Extra
Tesco Extra
Hattersley Extra, Manchester
2024.04 - Current
- Established strategic direction through in-depth industry knowledge and market analysis.
- Implemented robust budgets with controls to optimise financial operations.
- Monitored competitor activities, responding creatively to maintain competitive edge.
- Enforced high service standards, preserving establishment's reputation for excellence.
- Ensured compliance with internal controls and health and safety regulations.
- Manage a team of 350 colleagues including six Team Managers and eight Shift Leaders.
Store Manager, Liverpool One Flagship Store
Tesco Superstore
Liverpool
2022.07 - 2024.04
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Implemented promotional displays to increase product visibility and sales.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Busiest footfall store in the North West, serving just under 50k customers per week
Store Manager, Aigburth
Tesco Superstore
Liverpool
2021.07 - 2021.07
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Streamlined operations to maximise efficiency and minimise waste.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Oversaw business staffing and training, building successful, customer-focused team.
Lead Fresh Food Manager, Widnes
Tesco Extra
Widnes, Halton
2018.08 - 2021.07
Lead Trade Manager, Widnes
Tesco Extra
Widnes
2016.09 - 2018.09
Deputy Manager, Widnes
Tesco Extra
Widnes, Halton
2014.06 - 2016.09
Deputy Manager, St Helens
Tesco Extra
St Helens, St. Helens
2012.09 - 2014.06
Senior Customer Services Manager, Bidston Moss
Tesco Extra
Bidston Moss
2008.09 - 2012.09
Lead Night Manager, Baguley
Tesco Extra
Manchester
2005.05 - 2006.09
Education
BSc Degree - Food Management and Applied Science
University of Huddersfield
Huddersfield 09/1995 - 05/1999
BTEC - Hotel, Restaurant and Institutional Management
NEWI Kelsterton College
Deeside 09/1992 - 06/1994
Skills
- Operational optimisation
- Store layout planning
- Crisis management capabilities
- Supply chain understanding
- Financial reporting
- Loss prevention strategies
- Profit and loss understanding
- Health and Safety regulations
- Business Analytics
- Brand loyalty development
Affiliations
- Golf
Certification
Hold Personal Alcohol Licence and I am also a alcohol license exam invigilator in the North West on behalf of the BIIAB
Timeline
Store Manager, Hattersley Extra
Tesco Extra
2024.04 - Current
Store Manager, Liverpool One Flagship Store
Tesco Superstore
2022.07 - 2024.04
Store Manager, Aigburth
Tesco Superstore
2021.07 - 2021.07
Lead Fresh Food Manager, Widnes
Tesco Extra
2018.08 - 2021.07
Lead Trade Manager, Widnes
Tesco Extra
2016.09 - 2018.09
Deputy Manager, Widnes
Tesco Extra
2014.06 - 2016.09
Deputy Manager, St Helens
Tesco Extra
2012.09 - 2014.06
Senior Customer Services Manager, Bidston Moss
Tesco Extra
2008.09 - 2012.09
Lead Night Manager, Baguley
Tesco Extra
2005.05 - 2006.09
BSc Degree - Food Management and Applied Science
University of Huddersfield
09/1995 - 05/1999
BTEC - Hotel, Restaurant and Institutional Management
NEWI Kelsterton College
09/1992 - 06/1994