Summary
Overview
Work history
Education
Skills
Custom
Languages
Timeline
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Najeeb Hussain

Retail Manager
89 Revidge Road Blackburn,LAN

Summary

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Accomplished and results-driven professional with extensive expertise in budget and financial management, customer service excellence, and operational support. Demonstrates a strong track record in recruitment, team development, and leading successful store re-openings, with a firm commitment to health and safety compliance. Adept at motivating teams, managing stock control systems, and conducting market and competitor analysis to drive operational optimisation and financial accuracy. Offers strengths in performance management, coaching, goal-setting, and leadership, with proven success in enhancing brand exposure through marketing collaboration and public representation, including awards participation. Proficient in KPI reporting, strategic decision-making, and inventory and financial oversight, ensuring consistent policy adherence and retail performance. Brings in-depth knowledge of CRM software and data analysis to support customer service management across technical, omnichannel, and in-store platforms, contributing to continuous sales growth and customer satisfaction.

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Overview

19
19
years of professional experience

Work history

Store Manager

JYSK
Blackburn, Blackburn with Darwen
09.2023 - Current
  • Successfully managed Q3 2024 budget planning, overcoming payroll overspend challenges.
  • Increased Customer Service Score to 4.78/5, surpassing company response rate benchmarks by 20%.
  • Provided critical support during low staffing periods to maintain smooth store operations and high customer satisfaction.
  • Extensive experience in recruitment, talent acquisition, and team development within retail environment.
  • Played key role in successful store re-opening after major refit, ensuring seamless operational continuity.
  • Conducted regular Health & Safety, Fire Safety, and Emergency Lighting inspections to ensure regulatory compliance.
  • First Aid certified, ensuring safe environment for both team members and customers.
  • Led 1-2-1 performance reviews, setting clear objectives and developing tailored training plans for team members.
  • Managed team performance through goal-setting, coaching, and addressing underperformance, driving retail success.
  • Collaborated with Marketing team to enhance brand visibility and attract customers during store re-opening.
  • Represented store at company’s annual awards, showcasing team achievements and overall performance.
  • Presented key retail performance metrics (KPIs) at District meetings, contributing to strategic decision-making.
  • Oversaw stock inventories, daily banking, tills, cash collections, and discrepancy investigations, ensuring financial accuracy.
  • Maintained high standards of retail management by adhering to company policies and operational guidelines.
  • Driving sales growth by optimizing shop floor management, enhancing customer experience, and maximizing team performance.
  • Proficient in analyzing retail reports on sales, KPIs, and customer metrics to drive operational improvements.

Eon Next Residential Team

Eon Next
Bolton
05.2023 - 09.2023
  • Handled inbound customer calls, resolving billing issues, complaints, and meter exchanges.
  • Achieving KPIs by ensuring first-time resolution of customer queries.
  • Took it upon myself to become teams Complaints Guru, supporting colleagues in complaint resolution.
  • Took ownership of customer issues, ensuring efficient and satisfactory resolutions.
  • Team collaboration involvement end of week.
  • On-the-job learning workshops to continuously increase knowledge, ensuring am equipped with right tools to give every customers fantastic experience.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Displayed energy and enthusiasm in fast-paced environment.

Energy Hub Manager

Utilita Energy Ltd
Blackburn
01.2021 - 04.2023
  • Managed daily operations, stock replenishment, banking, and compliance audits
  • Led community engagement initiatives, supporting disadvantaged individuals and local charities
  • Delivered multilingual energy-saving sessions and monthly KPI presentations
  • Built partnerships with local organizations, including food banks and BRFC Trust
  • Chaired the company’s Inclusion & Diversity (Dis)Abilities group, driving inclusivity
  • Ensured exceptional customer experience, passing all Mystery Shops and audits
  • Developed and coached colleagues, supporting career progression and talent retention
  • Rotated between hub floor and call center management, overseeing inbound and outbound calls.
  • Managed customer complaints, meter issues, and updates to customer details
  • Ensured compliance with GDPR regulations and maintained data accuracy
  • Resolved complex customer queries and escalated issues as necessary
  • Monitored call centre staff, ensuring compliance with company policies and procedures
  • Coached and developed colleagues to achieve KPIs and improve performance
  • Coordinated staff rosters for optimised manpower utilisation.
  • Implemented training programmes for enhanced employee skills.
  • Ensured compliance with company policies and regulations.
  • Handled customer complaints professionally, improved brand image.
  • Managed budget planning, reduced unnecessary expenditures.
  • Facilitated inter-departmental collaborations to achieve organisational goals.
  • Oversaw the recruitment process, attracted top talent.
  • Supported growth initiatives with development of new procedures.

Retail Team Leader

Utilita Energy Ltd
11.2020 - 12.2021
  • Led a team to achieve hub metrics, consistently hitting switch targets
  • Supported community events and charity initiatives, strengthening local engagement
  • Trained and coached staff, improving KPI performance and compliance scores
  • Managed store operations, ensuring smooth daily functioning in the manager’s absence

Amazon Delivery Driver

Amazon Logistics
Preston
09.2020 - 11.2020
  • Delivery driver for Amazon Logistics
  • Completing Deliveries within Time Frame
  • Legal Compliance Deliveries
  • Amazon Partner Morrison s Deliveries
  • Use of PDT for scheduling for scheduling deliveries
  • So far 100% on 107 deliveries completed (evidence available on request)
  • 100% Punctual & Reliable
  • Use of Amazon driver app for Navigation
  • Morrison s collections and shopping deliveries in time frame
  • Deliveries at Amazon lockers

Sales Team Leader / Sales Floor Manager / Keyholder

Dixons Retail Plc
Preston
01.2018 - 09.2020
  • Led a high-performing sales team, doubling MAT compared to the previous store
  • Managed Computing category sales, also working across Vision and MDA
  • Consistently exceeded personal and store sales targets
  • Coached and supported colleagues through 1-2-1s and performance management
  • Ensured achievement of KPIs through effective sales floor management
  • Keyholder responsibilities, including opening/closing, security, and administration
  • Secondment as Shop Live Colleague (Omnichannel)

People's Team Leader / Sales Team Leader

Dixons Retail Plc
Chorley
07.2008 - 01.2018
  • Managed staff, security, cash handling, and store operations in a high MAT turnover store
  • Delivered training, talent development, and performance management
  • Achieved store sales targets through effective deployment and sales floor leadership
  • Controlled costs through P&L management
  • Investigated cash discrepancies and resolved customer issues
  • Acted as Duty Manager in the absence of store leadership

Deputy Manager

Dixons Retail Plc
Burnley
07.2006 - 07.2008
  • Led a store with 1.7 MAT, maintaining 100% presence on the shop floor
  • Conducted staff one-to-ones, performance coaching, and recruitment
  • Delivered strong sales performance and two successful audits
  • Achieved high colleague engagement and strong P&L results

Education

BTEC ND - Caring Services in Health and Social Care

Blackburn College
Blackburn, BBD

GCSEs Passed including English, Maths and Science -

Witton Park High School

Skills

  • Budget & financial management
  • Customer service excellence
  • Operational support & staffing coordination
  • Recruitment & team development
  • Store re-opening leadership
  • Health & safety compliance
  • Team motivation
  • Stock control systems
  • Market and competitor analysis
  • Self motivated
  • Operational optimisation
  • Financial reporting accuracy
  • Active listening
  • Networking
  • Performance management, coaching
  • Team leadership & goal-setting
  • Marketing collaboration & brand exposure
  • Public representation and awards participation
  • KPI reporting, strategic decision-making
  • Inventory & financial oversight
  • Policy adherence & retail management
  • Sales growth & shop floor management
  • Data analysis & performance optimization
  • Knowledge of crm software
  • Customer support management
  • Technical customer support
  • Customer support and assistance
  • Omnichannel customer support

Custom

I enjoy spending quality time with my family, going out for meals, and exploring new places through days out and holidays abroad. I am also a passionate supporter of Blackburn Rovers, regularly following their progress and attend matches with my kids.

Languages

English
Fluent
Hindi
Fluent
Urdu
Fluent
Punjabi
Fluent
Gujarati
Fluent

Timeline

Store Manager

JYSK
09.2023 - Current

Eon Next Residential Team

Eon Next
05.2023 - 09.2023

Energy Hub Manager

Utilita Energy Ltd
01.2021 - 04.2023

Retail Team Leader

Utilita Energy Ltd
11.2020 - 12.2021

Amazon Delivery Driver

Amazon Logistics
09.2020 - 11.2020

Sales Team Leader / Sales Floor Manager / Keyholder

Dixons Retail Plc
01.2018 - 09.2020

People's Team Leader / Sales Team Leader

Dixons Retail Plc
07.2008 - 01.2018

Deputy Manager

Dixons Retail Plc
07.2006 - 07.2008

BTEC ND - Caring Services in Health and Social Care

Blackburn College

GCSEs Passed including English, Maths and Science -

Witton Park High School
Najeeb HussainRetail Manager