Summary
Overview
Work History
Education
Skills
Websites
Certification
Custom
References
Personal Information
Timeline
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David Harris

Swansea

Summary

Experienced retail manager with a proven track record in leading store operations and driving sales growth. Emphasis on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experiences and optimizing store performance.

Overview

22
22
years of professional experience
6028
6028
years of post-secondary education
4
4
Certifications

Work History

Multi Site Store Manager

Evapo
05.2025 - Current
  • Monitored inventory levels consistently to avoid stock shortages or overages.
  • Maintained an organised stock room for easy accessibility of goods.
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Implemented promotional displays to increase product visibility and sales.
  • Oversaw visual merchandising efforts that enhanced overall store appearance.
  • Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.

Store Manager

Evapo
12.2023 - 05.2025
  • Oversaw daily store operations to foster efficiency and profitability.
  • Implemented loss prevention strategies, alleviating shrink.
  • Analyzed sales metrics to identify areas for improvement.
  • Established efficient inventory management systems.
  • Developed lower-level employees for leadership roles.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Business Owner

Dragon Vapes
01.2018 - 02.2019
  • Launched and managed new business focused on vaping products.
  • Handled operations, marketing, inventory, and contracts.
  • Defined strategic goals and optimized company performance.
  • Established strong customer relationships through excellent communication and attentive service.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Store Manager ( Multi Site )

Ty Hafan
01.2013 - 01.2018
  • Managed 5 store locations; increased profitability through strategic guidance.
  • Organized local events and community outreach.
  • Assisted multiple stores to improve operations.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Oversaw visual merchandising efforts that enhanced overall store appearance.
  • Coached underperforming employees improving their job performance significantly.
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Identified growth opportunities through comprehensive market research.
  • Monitored health and safety measures for guaranteed compliance.

Multi-Site Store Manager

Ty Hafan
01.2013 - 01.2018
  • Led operations across 5 store locations, ensuring consistency in performance and customer experience.
  • Provided coaching and performance oversight to store managers and staff across all locations.
  • Collaborated with regional leadership to implement profit-boosting strategies.
  • Conducted site visits and performance audits to maintain brand standards.
  • Played a key role in community engagement and local event organization.

Sales Manager

XLN Telecom
01.2004 - 01.2009
  • Expanded sales teams across 3 offices.
  • Developed staff via training and coaching.
  • Consistently exceeded growth and sales targets.

Education

Bachelor's Degree - Psychology & Counselling

Swansea Metropolitan University
07-2017

Advanced GNVQ - Business

Neath College
06-2002

NVQ Level 3 - IT

Itec
06-2002

Skills

    Retail management

    Inventory control

    Sales performance enhancement

    Customer Service

    Experienced with Microsoft Office applications

    Operational efficiency enhancement

    Skilled in resolving conflicts

    Loss Prevention

    Staff Training & Development

    Staff rota arrangement

    Operational optimisation

    Visual merchandising insight

    Store layout planning

    Health and Safety regulations

    Staff mentoring

    POS system operation

    Retail analytics application

    Project Management

    Sales KPI management

    Customer service management

    Employee training

    Store merchandising

    Team development

Certification

SIA – Door Supervisor License, 2019

Custom

Available upon request.

References

References available upon request.

Personal Information

Timeline

Multi Site Store Manager

Evapo
05.2025 - Current

Store Manager

Evapo
12.2023 - 05.2025

Business Owner

Dragon Vapes
01.2018 - 02.2019

Store Manager ( Multi Site )

Ty Hafan
01.2013 - 01.2018

Multi-Site Store Manager

Ty Hafan
01.2013 - 01.2018

Sales Manager

XLN Telecom
01.2004 - 01.2009

Bachelor's Degree - Psychology & Counselling

Swansea Metropolitan University

Advanced GNVQ - Business

Neath College

NVQ Level 3 - IT

Itec

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