Kirsty Sparrow
Bicester ,Oxfordshire
Summary
Seasoned Retail Management Professional experienced in driving sales and improving store operations. Transformed underperforming outlets into high revenue generators by refining processes and motivating teams. Focused on enhancing customer experience and maximising profitability through strategic planning and effective team leadership.
Overview
11
11
years of professional experience
Work history
Store Manager
Snow and Rock, Cotswold Outdoor, Runners Need
Kensington, London
2021.12 - Current
- Currently running a 3.5 million a year tri-fascia store in High Street Kensington.
- Oversaw daily shop operations, ensuring smooth running of business activities.
- In charge of a team of around 15-20 employees (fluctuates for seasonal trade).
- Oversaw business staffing and training, building successful, customer-focused team.
- Enhanced customer service by training staff in effective communication and problem solving.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
- Created seasonal sales plans with varying stock and promotional strategies.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Conducted regular staff appraisals for performance improvement opportunities identification..
- Conducted regular staff appraisals for performance improvement opportunities identification.
- Fostered strong relationships with key customers to boost loyalty and repeat business.
- Provided insightful product knowledge to customers, enhancing their shopping experience.
Store Manager
Hugo Boss
Oxford, Oxfordshire
2019.08 - 2021.12
Assistant manager
Levi Strauss
Oxford, Oxfordshire
2015.09 - 2019.08
Skills
- Cash handling
- P&L analysis
- Financial reporting
- Loss prevention
- Operational efficiency
- Operational optimisation
- Scheduling employees
- Visual merchandising insight
- Store design
- Sales leadership
- Staff mentoring
- Product knowledge proficiency
- Initiative taking
Affiliations
- Running
- The outdoors
- Volunteering
References
References available upon request.
Timeline
Store Manager
Snow and Rock, Cotswold Outdoor, Runners Need
2021.12 - Current
Store Manager
Hugo Boss
2019.08 - 2021.12
Assistant manager
Levi Strauss
2015.09 - 2019.08