Jonathan Simpson
Kidderminster,Worcs
Summary
Experienced manager with focus on retail operations in charity shops. Capable of increasing sales and improving customer satisfaction through team leadership and strategic merchandising. Skilled in volunteer coordination, inventory management, and community outreach to drive shop success. Dynamic professional demonstrating a strong ability to enhance stock control efficiency and visual merchandising. Skilled in public relations, community engagement and staff retention techniques, with a proven track record in volunteer training and development. Committed to maintaining health and safety compliance while ensuring data protection regulations are met.
Overview
35
35
years of professional experience
2
2
years of post-secondary education
Work history
Charity shop manager
Oxfam
Stourport-On-Severn, Worcs
2016.08 - Current
- Maintained clean and well-organised shop environment for a welcoming shopping experience.
- Worked closely with charity headquarters on various strategic initiatives to drive overall organisational goals.
- Developed engaging visual merchandising displays to attract potential buyers and donors.
- Recruited, trained, and motivated volunteer teams to ensure effective operations.
- Coordinated daily cash handling procedures, ensuring accurate financial records.
- Monitored sales trends, adjusting pricing strategies accordingly for an optimal revenue stream.
- Increased customer satisfaction with friendly service and professional approach.
- Ensured compliance with health and safety regulations, maintaining a safe work environment.
- Managed stock donations, ensuring efficient distribution to the shop floor.
- Fostered a positive team culture through open communication and mutual respect.
Account Manager
B.S Eaton Limited
Walsall, West Midlands
1991.05 - 2010.10
- Assured timely delivery of products and services to meet customer expectations.
- Achieved client satisfaction by managing key accounts effectively.
- Collaborated with sales team for achieving shared objectives.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Managed business relationships to ensure loyalty and long-term commitment.
- Established strong rapport with clients through regular communication.
- Represented company at industry events, networking to increase client engagement and identify new opportunities.
- Negotiated best-possible prices for maximised profit levels.
Education
Higher National Diploma - Business & Finance
North Herts College
Hertfordshire 1985.09 - 1987.06
Skills
- Volunteer leadership
- Stock control efficiency
- Volunteer training and development
- Retail administration
- Visual merchandising
- Community engagement
- Visionary leadership
- Data protection regulations
- Cash handling
- Staff retention techniques
- Health and Safety Compliance
Affiliations
- Keep fit by swimming 2/3 times per week. Music.
Timeline
Charity shop manager
Oxfam
2016.08 - Current
Account Manager
B.S Eaton Limited
1991.05 - 2010.10
Higher National Diploma - Business & Finance
North Herts College
1985.09 - 1987.06