Chris Luker
Totnes,Devon
Summary
Dedicated Retail Professional experienced in retail administration and visual merchandising. Achieved operational efficiency through expertise in stock control, budget management, and volunteer training. Focused on enhancing brand awareness and maintaining high health and safety standards while fostering collaboration and problem-solving within teams.
Overview
2
2
years of post-secondary education
20
20
years of professional experience
Work history
Charity shop manager
Childrens Hospice South West
Totnes, Devon
2019.01 - Current
- Managed stock donations, ensuring efficient distribution to the shop floor.
- Recruited, trained, and motivated volunteer teams to ensure effective operations.
- Boosted morale by implementing team-building exercises and regular staff meetings.
- Maintained clean and well-organised shop environment for a welcoming shopping experience.
- Ensured compliance with health and safety regulations, maintaining a safe work environment.
- Increased customer satisfaction with friendly service and professional approach.
- Developed engaging visual merchandising displays to attract potential buyers and donors.
- Kept detailed records of stock intake leading towards better inventory management.
- Enhanced shop's reputation by providing quality goods at reasonable prices for improved consumer trustworthiness.
- Worked closely with charity headquarters on various strategic initiatives to drive overall organisational goals.
- Fostered a positive team culture through open communication and mutual respect.
Shop assistant
Mountain Warehouse
Totnes, Devon
2018.05 - 2018.12
- Handled cash register efficiently, ensuring accurate transactions.
- Conducted price checks for customers, ensuring transparent communication on costs.
- Addressed product queries, delivering comprehensive information to assist customer decisions.
- Applied price tags to products promptly, maintaining pricing accuracy and presentation. and accurately with price tags and stickers.
- Built rapport with frequent shoppers to foster a loyal customer base.
- Covered extra shifts and maintained a flexible schedule to achieve store goals.
Betting Shop Manager
William Hill
Totnes, Devon
2012.08 - 2018.04
- Delivered personalised service, enhancing overall customer experience.
- Assisted customers in making informed buying decisions through expert advice on products,.
- Provided insightful product knowledge to customers, enhancing their shopping experience,.
- Provided insightful product knowledge to customers, enhancing their shopping experience.
- Resolved customer complaints by actively listening and providing effective solutions. efficiently whilst maintaining high standards of service delivery.
- Coordinated promotional events to increase brand awareness within the local community.
- Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
Food production manager
West Country Smokehouse
Dartmouth, Devon
2009.01 - 2012.07
- Ensured compliance with food safety regulations, maintaining high standards.
- Improved product quality by implementing strict hygiene and safety standards.
- Enforced health and safety requirements for worker protection, minimising accidents and reducing company liability.
- Troubleshot production issues promptly minimising disruption.
- Led team development with regular training and feedback sessions.
- Led recruitment of manufacturing staff, overseeing selection and training to enhance team performance.
- Conducted regular stock audits, ensuring optimal inventory levels.
Fitter
Torbay Camper Conversions
Torquay, Torbay
2006.06 - 2008.12
- Operated precision measuring equipment to meet product quality standards.
- Utilised precision measuring instruments to ensure accuracy in results.
- Used work instructions and measuring tools to check specifications of finished items.
- Operated manual and automated tools, maintaining optimal performance levels.
- Communicated material requirements to supervisors for timely inventory management. to supervisors to replenish inventory and reduce shortages.
Education
GCSEs - Maths, English
OCR Ofqual Learn Devon
Totnes, Devon 2016.06 - 2018.10
NCFE Cache Level2 - Understanding Children and young peoples Mental Health
Ofqual NCFE
Skills
- Volunteer development
- Charity law understanding
- Operational management
- Inventory optimisation
- Budget management
- Financial reporting
- Safety compliance
- Safety regulations
- Creative display design
- Product knowledge
- Product expertise
- Product ordering
- Community engagement
- Time management
- Multitasking
- Communication
- Store security
Affiliations
- Walking
- Music
- Most Sports
- History
Timeline
Charity shop manager
Childrens Hospice South West
2019.01 - Current
Shop assistant
Mountain Warehouse
2018.05 - 2018.12
GCSEs - Maths, English
OCR Ofqual Learn Devon
2016.06 - 2018.10
Betting Shop Manager
William Hill
2012.08 - 2018.04
Food production manager
West Country Smokehouse
2009.01 - 2012.07
Fitter
Torbay Camper Conversions
2006.06 - 2008.12
NCFE Cache Level2 - Understanding Children and young peoples Mental Health
Ofqual NCFE