Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Abigail Lock

Abigail Lock

Exmouth,Devon

Summary

I am a self-motivated, confident individual with a friendly enthusiastic personality who strives to get ahead in life. I am hard working, tenacious and a confident communicator, committed to excellent levels of care and support to both the service users and my colleagues. I have the determination, drive and desire to excel. I am able to multi-task and relish a position that offers challenges every day. I have extensive organisational skills, the ability to work well as part of a team or using my own initiative as an individual. Self-motivated Charity Shop Manager with extensive experience in managing store operations and delivering exceptional customer service. Achieved high standards of store presentation and stock management through effective organisation and visual merchandising. Focused on supporting team development and building strong relationships with staff, volunteers, and customers.

At the end of last year I was nominated for operation support staff of the year at AAUK awards and I won the category I was nominated in.

Overview

14
14
years of professional experience

Work History

Charity Shop Manager

The Devon air ambulance
Exmouth , Devon
03.2023 - Current
  • Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
  • Suppported Neurodivergent individuals by delivering person centred care tailored to their unique strengths and needs.
  • I run the shop to a very high standard keeping on top of cleaning doing window displays and merchandising.
  • I like the shop to always be full and have stock ready out the back priced and steamed.
  • I show new staff and volunteers the shop protocol and day to day running tasks. Also helping them to understand giftaid and signing the customers up.
  • Dealing with cash, refunds and banking.
  • I have built up a good report with staff volunteers and customers.

Sales Assistant

Home Bargains
Exmouth , Devon
04.2022 - 03.2023
  • Kept shelves neat, clean and organised through visual merchandising.
  • Assisted customers in selecting products, offering detailed advice to meet their needs.
  • Assisted customers in locating products and provided detailed information to enhance shopping experience.
  • Provided helpful, attentive sales support to generate positive customer feedback.
  • Organised stock room, ensuring easy access to products and efficient inventory management.

Enabling

Advance support
Exmouth , Devon
04.2020 - 04.2022
  • During lockdown when I was furloughed I went back to enabling with Advance support as they were short staffed and I was available to help. Because of my previous experience with the company and knowledge of the service users.

Assistant Shop Manager

Children Society
Exmouth, Devon
06.2018 - 03.2020
  • I am responsible for running the shop day-to-day cash handling displays rotors cleaning sourcing the clothing and any extras

Enabler

Advance Support
Exeter , Devon
07.2014 - 06.2018
  • I am an enabler for a group of adults who have a different range of disabilities. The houses where they live are independent living facilities and I help them with their day to day tasks as well as helping them be as independent as possible. I assist with their finances, their food, their cleaning and personal care. I take them to different social groups and classes, as well as discos. I support them with attending appointments and in their relationships. I update care plans, give out medication and create rotas.

Assistant Manager

Scope
Exeter , Devon
10.2012 - 07.2014
  • I was Assistant Manager and I ran the shop as we did not have a Manager. I sorted through the donations, I would then steam clean the clothes, tag and price them and display them in the shop. I produced the staff rotas, created the window displays, recruited volunteers and gave out training. I cashed up daily and was in charge of banking and locking up.

Education

NVQ Level 3 Health and Social Care -

Functional Skills Level 2 Maths -

Functional Skills Level 2 English -

Childcare Diploma -

Skills

  • Time-management
  • Team building skills
  • Self motivated
  • Positive attitude
  • Volunteer management
  • Relationship building
  • Visual merchandising
  • Stock management
  • Person-centred care
  • Customer service skills
  • Creative thinking
  • Store layout planning
  • Decision making
  • Product knowledge
  • Health and Safety Compliance
  • First Aid certification
  • Product pricing

Interests

  • In my spare time, I enjoy taking my dog out for long walks
  • I am passionate about fashion and beauty
  • I enjoy spending time with friends and family and socialising
  • I like music and eating out

Timeline

Charity Shop Manager

The Devon air ambulance
03.2023 - Current

Sales Assistant

Home Bargains
04.2022 - 03.2023

Enabling

Advance support
04.2020 - 04.2022

Assistant Shop Manager

Children Society
06.2018 - 03.2020

Enabler

Advance Support
07.2014 - 06.2018

Assistant Manager

Scope
10.2012 - 07.2014

NVQ Level 3 Health and Social Care -

Functional Skills Level 2 Maths -

Functional Skills Level 2 English -

Childcare Diploma -

Abigail Lock