Debbie Hall
Settle,North Yorkshire
Summary
Committed and hard working with a solid background in administration and project management. Confident in cash handling, POS systems, and stock management, helping to ensue smooth operations and high customer satisfaction. Experienced in working as part of a team, confident when negotiating with customers and suppliers but also happy and self motivated to work alone.
Overview
39
39
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Charity shop manager
Age UK North Craven
Settle, North Yorkshire
2011.03 - 2026.03
- Developed captivating visual merchandising displays to draw in buyers and donors.
- Negotiated supplier contracts, achieving cost-effective procurement of shop supplies.
- Oversaw stock donations with a focus on efficient distribution for optimal inventory levels.
- Cultivated a positive team environment through respectful and open communication.
- Secured repeat business by consistently providing exceptional customer service.
- Implemented daily cash handling procedures, ensuring accuracy in financial documentation.
- Formulated seasonal sales plans incorporating varied stock and promotional approaches.
- Resolved customer queries promptly to boost retention rates.
Trustee
Victoria Hall
Settle, North Yorkshire
2010.01 - 2015.01
- Quickly learned and applied new skills and ran the bar for approximately 4 years, sometimes working as part of a team and sometimes alone on smaller events.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Design and contracts manager
Boxthorn Design
Halifax and Settle, North Yorkshire
1992.10 - 2011.03
- Established strategic supplier relationships through effective negotiations.
- Coordinated tender processes to improve competitiveness.
- Implemented innovative budget management strategies, resulting in significant cost savings.
- Managed complex contracts, ensuring successful project delivery.
- Oversaw daily operations and contract management for site teams.
- Conducted site surveys and inspections, meeting all deadlines.
- Trained junior staff on contractual policies to enhance team competence.
- Led multiple on-site teams, motivating achievement of project objectives.
Interior designer and contracts manager
Andy Thornton Architectural Antiques
Elland, Calderdale
1987.04 - 1992.10
- Developed cost estimates to ensure transparency in budget matters throughout projects.
- Produced detailed drawings to effectively visualise design concepts.
- Sourced materials to maximise project effectiveness while minimising costs.
- Supervised contractors during build phases, ensuring high-quality workmanship.
- Collaborated with architects for a harmonious integration of aesthetics and functionality.
- Maintained open lines of communication with clients for consistent updates and feedback.
- Designed floor plans, elevations, and 3D views for client presentations using CAD software.
- Ensured strict adherence to safety regulations across all design execution stages.
Education
Higher National Diploma, DipSIAD - Spacial Design
Batley Art Collage
Batley, Kirklees 1982.09 - 1986.08
7 GCSEs - Maths ,English, Biology, French, Chemistry, Art, History
Mirfield High School
Mirfield, Kirklees 1978.09 - 1982.07
Skills
- Time management
- Communication proficiency
- Interpersonal skills
- Initiative and multitasking
- Resilience under pressure
- Cash handling and POS operation
- Stock control systems
- Employee motivation
- Supplier negotiation
- Product ordering
- Staff mentoring and retention
- Sales promotion implementation
- Visual merchandising creativity
- Customer service excellence
- Volunteer leadership and public relations
- Retail administration and project management
Affiliations
- I enjoy hill walking, seeking out new places to explore and general being outside with my husband and my dog.
- I love Yoga and have been going to classes my whole adult life, it keeps me fit and I enjoy the social inter action
Certification
I am up to date with all of the Age UK mandatory courses in, health and safety, sexual harassment, data protection and many more, I have also attended a 3 day first aid course and a 3 day moving and handling course which enables me to train others [a trainer trainer course]
Timeline
Charity shop manager
Age UK North Craven
2011.03 - 2026.03
Trustee
Victoria Hall
2010.01 - 2015.01
Design and contracts manager
Boxthorn Design
1992.10 - 2011.03
Interior designer and contracts manager
Andy Thornton Architectural Antiques
1987.04 - 1992.10
Higher National Diploma, DipSIAD - Spacial Design
Batley Art Collage
1982.09 - 1986.08
7 GCSEs - Maths ,English, Biology, French, Chemistry, Art, History
Mirfield High School
1978.09 - 1982.07