Jodie Hollywell
Bangor,Down
Summary
Enthusiastic Customer Assistant providing exceptional levels of customer care with a consistent can-do attitude. Self-motivated to greet customers and process transactions in timely and efficient manner. Expertise and enthusiasm for outfit recommendations and visual merchandising.
Overview
10
10
years of professional experience
Work history
Customer assistant
Marks and Spencers
Bangor, Down
2016.09 - Current
- Delivered excellent customer service, ensuring a positive shopping experience and maintaining high standards associated with Marks & Spencer.
- Assisted customers with product selection, queries and recommendations across food and clothing departments
- Handled transaction efficiently using tills, including cash and card payments, refunds and exchanges.
- Maintained stock levels through replenishment, rotation and merchandising in line with company standards.
- Worked in Food Hall, ensuring freshness, food safety, compliance and accurate date rotation.
- Prepared and served food in the Bakery and Cafe, adhering to hygiene and safety regulations.
- Operated within the Deli Counter, serving fresh produce, handling customer orders and maintaining cleanliness.
Waitress supervisor
Little Cabana
Bangor, Down
2016.08 - 2017.05
- Checked cleanliness and presentation standards on daily basis to ensure top-notch ambience.
- Adapted floor plans according to reservations and walk-ins for efficient seating arrangements.
- Fostered a positive work environment by resolving staff conflicts swiftly.
- Ensured smooth restaurant operations during peak hours for seamless dining experience.
- Maintained high standards of customer service by training new waitstaff.
- Followed food hygiene and safety procedures in line with requirements.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Education
A-Levels -
St Columbanus College
Bangor09.2014
Skills
Customer Service & Communication
Cash Handling & Accuracy
- Handling customer queries, complaints and problem resolution
- Clear and professional verbal and written communication
Team work and collaboration
- Processing cash and card transactions
- Working effectively within a team to meet targets
- Support colleagues across all departments
- Building positive working relationships
Sales and customer support
Organisation and Time Management
- Identifying customers need and recommending suitable products
Adaptability & mulit-skilling
- Managing workload in a fast paced environment
- Prioritising tasks efficiently Meeting deadlines and maintaining productivity
Problem solving
- Quickly learning new system
Timeline
Customer assistant
Marks and Spencers
2016.09 - Current
Waitress supervisor
Little Cabana
2016.08 - 2017.05
A-Levels -
St Columbanus College