Marlet Lopez Bell
Scunthorpe,North Lincolnshire
Summary
Fresh Law Graduate (LLB Honours, 2:1) with strong digital communication skills, legal research experience, and a keen interest in legal technology and public‑facing justice initiatives. Known for adaptability, analytical thinking, and effective communication, I bring over ten years of professional experience in customer service, quality control, and community leadership, combined with structured legal training and a growing focus on digital engagement, content creation, and technology‑enhanced legal education.
Overview
1
1
Certification
4
4
years of post-secondary education
27
27
years of professional experience
Work history
Customer Assistant
Marks & Spencer
2017.10 - Current
- Delivered high‑quality customer service in a fast‑paced environment, ensuring positive experiences and repeat business.
- Resolved customer concerns professionally and empathetically, maintaining strong customer satisfaction.
- Processed payments, refunds, and exchanges accurately while upholding company policies.
- Operated tills efficiently, providing quick and smooth checkout service during busy periods.
- Promoted daily offers and in‑store deals to support sales targets.
- Managed stock levels through regular replenishment and inventory checks, preventing stock‑outs and overstocking.
- Maintained product displays, store standards, and conducted quality checks to ensure items were saleable.
- Collaborated effectively with colleagues to support smooth store operations and meet targets.
- Handled high‑volume customer queries with strong multitasking and organisational skills.
- Provided friendly, knowledgeable service that consistently earned positive customer feedback.
Owner
Joyas de Lopez
2015.01 - 2017.01
- Managed all aspects of a small business, including sales, customer service, stock control, and financial administration.
- Built strong customer relationships and ensured repeat business.
- Developed design, organisational, multi-tasking, and problem-solving skills.
Career Break
Raising a Family
2000.01 - 2015.01
- During this period, I managed household organisation, budgeting, scheduling, and decision‑making responsibilities. I developed strong planning skills, resilience, and the ability to manage multiple priorities calmly and effectively.
Education
Bachelor of Laws (Honours) -
The Open University
2023.10 - 2026.07
BSc - Industrial Engineering
Cebu Institute of Technology
PhilippinesJohn Leggott College
Scunthorpe, North Lincolnshire 2004.01 - 2005.01
Skills
Legal Research & Analysis
- Experienced in analysing case law, drafting legal documents, and conducting structured research across employment, family, criminal, and public law
- Skilled in interpreting complex information and presenting clear, accessible findings for varied audiences
- Strong written and verbal communication skills developed through academic work, customer-facing roles, and community leadership
- Confident producing clear, engaging content and adapting communication style to suit different audiences
- Proficient with digital tools, Microsoft Office, and online platforms
- Enthusiastic about digital transformation in the justice sector, including virtual courtrooms, online legal clinics, and public legal education
- Motivated to contribute to podcast development, social media content, and legal tech research
- Highly organised multitasker with strong administrative and record‑keeping abilities
- Experienced in managing workflows, stock systems, operational processes, and small projects with support
- Effective at prioritising tasks and maintaining accuracy in fast‑paced, high‑pressure environments
- Proven ability to work effectively within distributed and virtual teams
- Builds positive, supportive relationships with colleagues, stakeholders, and community groups
- Adaptable, cooperative, and solution‑focused
- Experience as Parent Governor, Committee Treasurer, and Committee Secretary, demonstrating commitment to fairness, inclusion, governance, and widening participation
- Strong alignment with Open Justice values around tackling inequalities and improving access to justice
- Strong decision‑making skills supported by experience in production, quality control, and compliance
- Calm, patient problem‑solver with a positive, solution‑focused approach
- Sales‑aware with excellent customer service skills and experience handling refunds, exchanges, and high‑volume queries
- Reliable, proactive team player with a committed work ethic
Certification
Pearson's EDI Level 2 Certificate in Business Administration
COMMUNITY & LEADERSHIP EXPERIENCE
Priory Lane Pre-School, Community Centre, Priory Lane, Scunthorpe: Committee Treasurer; Committee Secretary; Parent Governor, Priory Lane Infant School, Scunthorpe.
These roles strengthened my awareness of governance, financial responsibility, communication skills, and ability to work collaboratively within community-focused organisations.
EDUCATION and QUALIFICATIONS
Completed Sage Computerised Accounts, Level 1 & 2
Timeline
Bachelor of Laws (Honours) -
The Open University
2023.10 - 2026.07
Customer Assistant
Marks & Spencer
2017.10 - Current
Owner
Joyas de Lopez
2015.01 - 2017.01
John Leggott College
2004.01 - 2005.01
Career Break
Raising a Family
2000.01 - 2015.01
BSc - Industrial Engineering
Cebu Institute of Technology