Abigail Dowd

• Provided exceptional levels of customer service consistently; creating loyal customers .
• Managed time efficiently during peak hours to limit customer waiting periods.
• Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
• Handled cash transactions accurately, maintaining financial integrity of the till.
• Demonstrated excellent problem-solving skills when dealing with complex customer issues.

• Maintained cleanliness of soft play area, contributing to overall health and safety standards.
• Managed difficult situations with tact and diplomacy, resulting in satisfied customers.
• Prepared hot and cold beverages for customers efficiently.

• picked, packed and prepare orders for customers using click and collect service.
• Managed time effectively to meet deadlines.
• multi-tasked by assisting customers in store alongside doing my main tasks.

Worked alongside Finance staff including the financial analyst, and had the opportunity to undertake multiple tasks that enhanced my knowledge including:

• Assisting staff in data analysis tasks to inform strategic decisions
• sent out invoices to customers of the company - including chasing up payments etc.
• Sought feedback actively and used it to improve performance.