Nathan Woodley
Liverpool,Merseyside
Summary
A reliable and customer-focused professional with experience in retail, banking, and food service, combined with a strong educational background in audio production. Skilled in customer service, communication, teamwork, and problem-solving, with the ability to work efficiently in fast-paced environments. Technically proficient in audio recording, editing, and production using industry-standard software. A motivated and adaptable individual seeking opportunities where I can apply my skills, continue learning, and contribute positively to a team.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Customer service advisor
Zempler Bank
Liverpool
2024.09 - Current
- Provided high-quality customer service by assisting clients with day-to-day banking needs including account inquiries, transactions, and product information.
- Supported customers in opening new accounts, general queries and navigating digital banking services.
- Resolved customer complaints and issues in a professional, timely manner while maintaining confidentiality and compliance with banking regulations.
- Promoted bank products and services tailored to customer needs, contributing to customer retention and sales growth.
- Maintained accurate records of interactions, transactions, and service requests using internal CRM systems.
- Collaborated with branch staff and management to ensure smooth operations and excellent customer satisfaction.
- Demonstrated strong knowledge of Zempler Bank's policies, procedures, and product offerings to support
Customer service
H&M
Liverpool
2022.11 - 2024.06
- Delivered exceptional customer service by assisting shoppers with product inquiries, returns, and purchases, ensuring a seamless and enjoyable shopping experience.
- Maintained a clean, organized, and visually appealing store environment in accordance with H&M brand standards.
- Operated tills efficiently, handled cash and card transactions accurately, and processed refunds and exchanges in line with company policies.
- Worked collaboratively with team members to meet daily sales targets and contribute to store performance.
- Assisted with stock replenishment, pricing, and inventory management to support smooth store operations.
- Demonstrated strong knowledge of fashion trends and H&M products to provide personalized recommendations to customers.
- Handled customer complaints professionally and efficiently, striving to resolve issues promptly to maintain satisfaction and brand loyalty.
Customer service supervisor
Kingdom of sweets
Liverpool
2018.11 - 2020.08
- Provided friendly and engaging customer service in a fast-paced retail environment focused on American sweets and confectionery.
- Assisted customers with product selection, offering detailed knowledge of popular American treats and seasonal items.
- Maintained high standards of cleanliness and presentation, including restocking shelves and arranging product displays.
- Handled cash and card transactions accurately at the till, including processing refunds and managing daily cash-up procedures.
- Managed customer queries and concerns professionally, ensuring a positive and memorable shopping experience.
- Monitored stock levels and supported inventory control by unpacking deliveries and conducting regular stock checks.
- Promoted special offers and new arrivals to boost sales and encourage repeat business.
- Ensured compliance with food hygiene and safety standards at all times.
Sandwich artist
Subway
Liverpool
2016.09 - 2018.10
- Prepared and assembled a variety of sandwiches, salads, and wraps to customer specifications while maintaining speed, accuracy, and presentation standards.
- Delivered excellent customer service by greeting guests, answering menu questions, and offering recommendations to enhance the dining experience.
- Maintained high levels of food hygiene, cleanliness, and safety by following Subway food preparation procedures and sanitation guidelines.
- Handled cash and card transactions accurately and efficiently, including processing refunds and balancing the register.
- Restocked ingredients and supplies throughout shifts to ensure consistent product availability and smooth service flow.
- Contributed to store cleanliness by regularly cleaning workstations, dining areas, and food preparation equipment.
- Supported team members and management with opening and closing duties, stock deliveries, and promotions.
- Adhered to Subway brand standards and guidelines to maintain consistency and quality across all orders.
Education
Bachelor of Arts - Audio Production
SAE Institute
Liverpool 2022.09 - 2024.08
Skills
- Customer Service – Confident assisting customers, handling queries, and resolving complaints professionally
- Communication – Strong verbal communication skills developed through customer-facing roles
- Teamwork – Experienced working collaboratively in fast-paced team environments
- Time Management – Able to work efficiently under pressure and manage multiple tasks
- Cash Handling – Accurate handling of cash and card transactions, refunds, and balancing tills
- Sales – Experience promoting products and services to meet sales targets
- Audio Production – Recording, mixing, editing, and mastering audio using industry-standard software
- Software Skills – Pro Tools, Logic Pro, Ableton Live, Microsoft Office
- Attention to Detail – Maintaining accuracy in transactions, audio editing, and stock management
- Problem Solving – Handling customer issues and technical audio problems effectively
Audio Production
- Completed a two-year Audio Production course, developing skills in recording, mixing, and mastering audio using industry-standard software and equipment.
- Gained hands-on experience in studio recording, microphone techniques, and sound design.
- Produced and edited audio for music, podcasts, and media projects.
- Learned audio post-production for film, TV, and digital media.
- Developed an understanding of acoustics, audio theory, and live sound.
- Worked on practical projects in professional studio environments, both independently and as part of a team.
- Developed strong skills in audio editing, problem-solving, time management, and meeting project deadlines.
- Used digital audio workstations such as Pro Tools, Logic Pro, and Ableton Live.
Timeline
Customer service advisor
Zempler Bank
2024.09 - Current
Customer service
H&M
2022.11 - 2024.06
Bachelor of Arts - Audio Production
SAE Institute
2022.09 - 2024.08
Customer service supervisor
Kingdom of sweets
2018.11 - 2020.08
Sandwich artist
Subway
2016.09 - 2018.10