Joanne Duncan
Burnley,Lancashire
Summary
Dedicated retail professional with extensive expertise in customer service and sales, specialising in price tagging, cash handling, and visual merchandising. Proven track record in achieving sales targets through effective face-to-face selling and strong product knowledge. Adept at handling returns, processing payments, and managing POS systems with accuracy and efficiency. Committed to enhancing customer satisfaction through empathetic communication and proactive problem-solving.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Sales assistant
British Heart Foundation
Cheethamhill, Manchester
08.2009 - Current
- Delivered tailored product recommendations by engaging with customers effectively.
- Maintained an organised sales floor to optimise customer experience.
- Processed transactions accurately using point-of-sale systems, minimising errors.
- Collaborated with team to ensure sufficient stock levels for customer demand.
- Fostered customer loyalty by building rapport and creating a welcoming environment.
- Resolved inquiries and complaints promptly to enhance overall satisfaction.
- Trained new staff to encourage teamwork within a supportive atmosphere.
- Managed till operations efficiently, reducing customer waiting times during peak hours.
Education
NVQ Level 2 - Retail
Derby colledge
Manchester 11.2010 - 03.2011
Skills
- Price tagging and visual merchandising
- Cash handling and payment processing
- Returns and refund processing
- Order fulfilment and stocking shelves
- Customer service and complaint handling
- Effective communication skills
- Accurate money management
- Point of sale operation
- Sales target achievement and product knowledge
- Time optimisation and initiative taking
Certification
Level 2 nvq in customer service.
Level 2 in retail skills
References
References available upon request.
Timeline
NVQ Level 2 - Retail
Derby colledge
11.2010 - 03.2011
Sales assistant
British Heart Foundation
08.2009 - Current