Summary
Overview
Work History
Education
Skills
Timeline
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Toni Wood

Toni Wood

Blackwood

Summary

I’ve always been drawn to the retail sector, where I feel confident and capable. Over the past few years, I’ve had the opportunity to support our family-run business while raising my children. Now that they are more independent, I’m ready to return to the workforce and apply my skills in a role where I know I can thrive.

While my employment history includes a few roles, each reflects long-term commitment—demonstrating my dedication, reliability, and loyalty to the companies I work for.

Overview

25
25
years of professional experience

Work History

Sales assistant

Blackwood Used Cars
Blackwood
01.2024 - Current
  • Currently working part time at our family business in car sales.
  • I help with all areas of the business including valeting and photography the stock.
  • Improved customer service by efficiently handling queries and complaints.
  • Assisted customers with product selection for optimal satisfaction.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Collaborated effectively with team members to meet sales targets.
  • Built strong relationships with regular customers for repeat business.
  • Assist with collecting and deliverIng the stock.
  • Ordering any parts or supplies needed.

Hair extensionist

Self employed
Blackwood
11.2013 - 12.2023
  • Achieved high levels of customer satisfaction with personalised hair extension services.
  • Installed high-quality hair extensions for enhanced beauty and style.
  • Improved customers' appearance with the application of different types of hair extensions.
  • Maintained cleanliness and hygiene in work station, contributing to a welcoming atmosphere.
  • Updated knowledge on latest hair extension techniques for better service delivery.
  • Recommended suitable hair care products to clients, improving their hair health and longevity of extensions.
  • Customised styling solutions, elevating customers' confidence and happiness.
  • Ensured precise colour matching of extensions to natural hair for seamless integration.
  • Taught clients how to properly maintain their extensions at home for longer wearability.

Sales assistant

Barkers
Cardiff
11.2009 - 02.2013
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Offered personalised shopping advice to enhance customer experiences.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Assisted customers with product selection for optimal satisfaction.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Collaborated effectively with team members to meet sales targets.
  • Utilised excellent communication skills to provide detailed product information.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Monitored trends in consumer behaviour with keen attention to detail.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.

Sales assistant

Woolworths
Blackwood
06.2000 - 10.2009
  • Improved customer satisfaction by providing efficient till services.
  • Ensured accurate change with meticulous cash handling practices.
  • Assisted customers to achieve a positive shopping experience.
  • Maintained clean workstation for improved hygiene standards.
  • Processed card payments to facilitate seamless transactions.
  • Dealt with customer queries, ensured timely resolution.
  • Maintained up-to-date knowledge of merchandise to facilitate efficient audits.
  • Collaborated with other departments for effective communication regarding stock levels.
  • Maintained neat and clean store areas in line with health and safety policies.

Education

Foundation Degree in Arts - Fine art and design

Pontypridd University
Pontypridd
06.2003

A-Levels - Art, Economics and Psychology

Crosskeys College
Crosskeys
06.2002

GCSEs - Passed all GCSEs

Pontllanfraith Comprehensive School
Blackwood
07.2000

Skills

  • Brand awareness promotion
  • Price tagging
  • Electronic point-of-sale systems
  • Cash handling
  • Visual merchandising
  • Returns processing
  • Order fulfilment
  • Product merchandising
  • Stock control
  • Effective listening
  • Store layout designing
  • Customer Service
  • Payment Processing
  • Product knowledge
  • Upselling expertise
  • Stock counting
  • POS Systems
  • Outstanding customer service
  • Store opening and closing duties
  • Fashion and styling expertise
  • Luxury fashion sales
  • Till and cash handling
  • Window display visual merchandising
  • Barcode scanning
  • Stocking shelves
  • Online order processing
  • Stock room management
  • Superb time management
  • Patience and empathy
  • Customer styling

Timeline

Sales assistant

Blackwood Used Cars
01.2024 - Current

Hair extensionist

Self employed
11.2013 - 12.2023

Sales assistant

Barkers
11.2009 - 02.2013

Sales assistant

Woolworths
06.2000 - 10.2009

Foundation Degree in Arts - Fine art and design

Pontypridd University

A-Levels - Art, Economics and Psychology

Crosskeys College

GCSEs - Passed all GCSEs

Pontllanfraith Comprehensive School

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Toni Wood