Joanna Sobczak
Milton Keynes,Buckinghamshire
Summary
Dedicated Front of House Team Member offering first-class customer service. Creates enjoyable dining experiences to boost sales and reviews.
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
18
18
years of professional experience
12
12
years of post-secondary education
Work history
Front of house team member
Chicchetti
Milton Keynes, Buckinghamshire
2023.04 - 2023.08
- opening and closing
- cashing up
- stock control
- waitressing
- bar
- placing orders
- cleaning
- helping in the kitchen
- pot washer
Front of house team member
The Swan Inn
Milton Keynes Village, Milton Keynes
2022.08 - 2023.03
- waitressing
- bar
Front of house duty manager
Fire away pizza
Milton Keynes, Buckinghamshire
2022.04 - 2022.08
- opening and closing
- bar
- waitressing
- stock control
- orders/deliveries
- cashing up
- took take away orders over the phone
Front of house team member
The Stag
Milton Keynes
2021.08 - 2021.10
- waitressing
- bar
Deli shop manager
Nonnas
Milton Keynes, Buckinghamshire
2020.10 - 2021.08
- opening
- closing
- customer service
- stock control/deliveries
- waitressing
Front of house manager
The Swan Inn
Milton Keynes Village, Milton Keynes
2012.10 - 2020.10
- opening and closing
- cashing up
- bar
- waitressing
- stock control/deliveries
- staff training
Front of house team member and then promoted
Paris House
Woburn, Bedford
2005.07 - 2012.10
- opening and closing
- cashing up
- waitressing
- bar
- stock control/deliveries
- customer service
Education
Food hygiene -
2022.09 - 2022.09
health and safety -
2022.09 - 2022.09
customer service -
2022.09 - 2022.09
A-Levels -
1998.09 - 2002.09
GCSEs -
1990.09 - 1998.09
Skills
I have worked in many hostess jobs including management rolls
My first two jobs were for 8 years and over
I had to take a 6 months gap due to a car accident
I work well as part of a team but also very confident on my own and thrive under pressure
I am good with customers as a very social and out going person
My knowledge on food goes from pub classics, Italian, French and
michelin food
Timeline
Front of house team member - Chicchetti
2023.04 - 2023.08
cpl learning - Food hygiene,
2022.09 - 2022.09
cpt learning - health and safety,
2022.09 - 2022.09
cpl learning - customer service,
2022.09 - 2022.09
Front of house team member - The Swan Inn
2022.08 - 2023.03
Front of house duty manager - Fire away pizza
2022.04 - 2022.08
Front of house team member - The Stag
2021.08 - 2021.10
Deli shop manager - Nonnas
2020.10 - 2021.08
Front of house manager - The Swan Inn
2012.10 - 2020.10
Front of house team member and then promoted - Paris House
2005.07 - 2012.10
college of technology - A-Levels,
1998.09 - 2002.09
secondary school - GCSEs,
1990.09 - 1998.09