Emily Leaper
Preston,Lancashire
Summary
A reliable and competent front of house team member, able to quickly learn and master new concepts and skills. Devoted to helping customers and creating satisfying experiences. Strong history of providing the best service and support. Exceptional communication skills with proven track record of building client rapport. With over 8 years of experience as a waitress, working within hospitality since the age of 16, so have advanced skills within all areas of service. Energetic and outgoing and professional with dedication to positive guest relations. Passionate about securing a new, more challenging position within fast-paced restaurant.
Overview
10
10
years of professional experience
Work history
Front of House Team Member
Red Fox & Peacock
Preston, Lancashire
04.2023 - Current
- Maintain high standards of customer service during peak times.
- Ensure smooth operation of the front desk by managing reservations and walk-ins.
- Guide colleagues with methods to maintain their standards of work.
- Highlight work related issues to the managers to resolve in a sensible and beneficial way.
- Serve high volumes of guests in fast-paced service environments with exceptional customer care.
- Confidently manage customer requests by listening actively to concerns and providing positive solutions.
- Demonstrate excellent time management and organisational skills.
- Assist managers with closing operations and procedures to build towards new skills and responsibilities.
Barista/ Front of House Team Member
The Courtyard
Lytham St Annes, Lancashire
03.2022 - 03.2023
- In charge of locking and unlocking the premises , maintaining both open and close procedures are completed.
- Managed peak morning custom with accurate, efficient, levelheaded service.
- Resolved customer disputes with tact and professionalism.
- Managed rotas and seeking/ providing cover.
- Managed the front of house team on the floor during busy service.
- Maintained high levels of cleanliness.
- Handled alcohol and worked in a cocktail bar environment.
- Ensure high standards of coffee, perfecting latte art and having full knowledge of products and how they are made.
Barista/ Front of House/ 'Chef'
Central Beach Cafe
Lytham St Annes, Lancashire
05.2021 - 03.2022
- Worked shifts as the 'Chef', Barista and front of house team leader, making me a fully rounded member of staff.
- Working under busy and pressured conditions whilst understaffed.
- Conducting stock rotation, temperature checks and updates to appliances to ensure safety standards were reached.
- Working with and getting to know regular customers ensuring the best possible service.
- Sufficient knowledge of the till and cash incoming.
- In charge of deliveries.
- Training all new staff.
Housekeeper
Ribby Hall Village
Wrea Green, Lancashire
03.2017 - 10.2021
- Maintained the standards of cleanliness to meet the expectations set by Ribby Hall.
- Upheld the standards of health and safety within the building.
- Being on hand to assist the public as well as health club staff when needed.
- Worked shifts within the nursery and fun tower working with children and babies.
- Ensured safe usage of chemicals.
Waitress/ Barstaff
Huckleburry's Bar and Grill
Lincoln, Lincolnshire
10.2019 - 03.2020
- Working directly with customers and hotel guests, serving food, taking orders and working the bar.
- Gaining teamwork skills, working in a pressured and busy environment.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Knowledge of alcoholic beverages and wine to food pairings.
- Maintained safe hygiene and food handling standards.
Barista/ Waitress
The Mews Tea Room
Lytham St Annes , Lancashire
01.2016 - 02.2017
- Worked as a barista preparing coffee and other beverages.
- Prepared food in the kitchen, cooking and baking.
- Responsible for stock rotation.
- Identified and utilised opportunities to upsell menu items to guests.
- Ordered, received and stocked supplies and retail products.
Education
First Class Honours - Fashion BA Hons
University of Lincoln
A Levels - ACC - Textiles, Law, Religious Studies
Cardinal Newman College
GCSEs - English AA, Maths C, Religious Studies A*, Art A, Textiles B, Physical Education B
Carr Hill High School and Sixth Form Centre
Skills
- Leadership and management
- Reliable, hard working and detail orientated
- Great customer service skills
- Can work under pressure in a fast pace environment
- Creative and sufficient at problem solving
- Safe food handling practices
- Cooperative team player
- Fully trained barista
- Stock control efficiency
- Punctuality and time management
- Up-Selling practices
- Host and Hostess experience
Timeline
Front of House Team Member
Red Fox & Peacock
04.2023 - Current
Barista/ Front of House Team Member
The Courtyard
03.2022 - 03.2023
Barista/ Front of House/ 'Chef'
Central Beach Cafe
05.2021 - 03.2022
Waitress/ Barstaff
Huckleburry's Bar and Grill
10.2019 - 03.2020
Housekeeper
Ribby Hall Village
03.2017 - 10.2021
Barista/ Waitress
The Mews Tea Room
01.2016 - 02.2017
First Class Honours - Fashion BA Hons
University of Lincoln
A Levels - ACC - Textiles, Law, Religious Studies
Cardinal Newman College
GCSEs - English AA, Maths C, Religious Studies A*, Art A, Textiles B, Physical Education B
Carr Hill High School and Sixth Form Centre