Joan Beeby
Droitwich Spa,Worcestershire
Summary
Experienced customer service advisor with administrative experience with focus on enhancing customer satisfaction and streamlining administrative processes. Deliver timely resolutions and improve client relations through strong communication and problem-solving skills. Experienced in managing multiple tasks and maintaining calm under pressure.
Overview
48
48
years of professional experience
11
11
years of post-secondary education
Work history
Customer service administrator
Gablemere Ltd
Kidderminster, Worcestershire
2007.09 - 2026.03
- Use multiple platforms to process customer orders and enquiries.
- Improved customer satisfaction by promptly responding to enquiries.
- Guided customers through available options – resulting in informed decision-making.
- Processed orders accurately whilst adhering to deadlines-enhancing satisfaction rates.
- Supply accurate stock information to customer portals
- Liaise with warehouse staff to ensure timely dispatch of order and replacement parts
- Supply administration support to sales team
- Order general stationary for office and warehouse use to ensure smooth running of operations
Deputy team manager
Kays Mail Order
Worcester, Worcestershire
1984.08 - 2007.08
- Conducted regular performance reviews, enhancing individual accountability.
- Collaborated on strategic planning, leading to more effective resource allocation.
- Handled escalated complaints, resulting in higher customer satisfaction rates.
- Supervised daily operations to ensure smooth workflow and high-quality output.
- Produced daily performance reports
Customer Service Adviser
Carryfast Limited
Droitwich Spa, Worcestershire
1981.10 - 1984.08
- Handled calls to ensure issue resolution as fast as possible
- Managed complex customer issues to successful resolution.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Liaised with delivery depots to ensure delivery of consignments within designated timescales
Administrative officer
HM Customs & Excise VAT Office
Droitwich, Worcestershire
1978.08 - 1979.08
- Enhanced office efficiency by managing and organising the day-to-day administrative duties.
- Handled confidential documents with utmost care; ensured data security at all times.
- Streamlined processes with proactive problem-solving abilities.
- Prioritised tasks for timely completion of projects.
- Registered business for VAT purposes and advised on documentation needed.
Education
General Education
Ombersley Endowed School
Ombersley, Worcestershire 1966.09 - 1971.07
Generel Education
Westacre Middle School
Droitwich, Worcestershire 1971.09 - 1974.07
O levels - General Education
Droitwich High School
Droitwich Spa, Worcestershire 1974.09 - 1978.07
Skills
- Email correspondence
- Courtesy and professionalism
- Administrative support
- Document management
- Telephone etiquette
- Knowledge of gdpr regulations
- Customer relations
- Employee management
Affiliations
- Musical Thearte, Reading, Spending time with grandchildren
References
References available upon request.
Timeline
Customer service administrator
Gablemere Ltd
2007.09 - 2026.03
Deputy team manager
Kays Mail Order
1984.08 - 2007.08
Customer Service Adviser
Carryfast Limited
1981.10 - 1984.08
Administrative officer
HM Customs & Excise VAT Office
1978.08 - 1979.08
O levels - General Education
Droitwich High School
1974.09 - 1978.07
Generel Education
Westacre Middle School
1971.09 - 1974.07
General Education
Ombersley Endowed School
1966.09 - 1971.07