Poppy Lacey
Melksham,Wiltshire
Summary
Organised and reliable Administrator with administrative background and experience in office. Friendly Communicator with detailed knowledge of producing quality documents and spreadsheets. Demonstrable experience in raising orders, managing invoices and handling financial related queries. Quickly learns office systems and procedures and performs tasks following set guidelines. Successfully manages own workload and priorities to meet deadlines and respond to changing work requirements.
Overview
5
5
years of professional experience
Work history
Customer service administrator
Ford Fuels Ltd
Farrington Gurney, Bath and North East Somerset
2024.09 - Current
- Handled high-volume calls in professional manner.
- Resolved complex issues for enhanced customer experience.
- Liaised effectively with suppliers to ensure timely delivery of products and services.
- Coordinated with other departments for seamless service delivery.
- Dealt efficiently with customer complaints, promoting positive brand image.
- Established robust relationships with customers to foster loyalty.
- Managed challenging situations with tact and diplomacy, maintaining positive relations.
- Managed over 50 customer calls per day.
Administrator
Asap Aviation LTD
Bristol
2023.07 - 2024.09
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Managed over 50 customer calls per day.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Worked closely with Accounting team to file and update invoices and monitor related payments.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
Support worker
Consensus
Midsomer Norton
2021.05 - 2023.05
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Administered medication with rigorous planning and recordkeeping.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
- Planned, prepared and served meals for 7 clients, strictly following prescribed dietary orders.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
Education
GCSEs - Child Development
Norton Hill School
Bath, Bath and North East Somerset 09/2015 - 09/2020
NVQ Level 2 - Hair dressing
City of Bath College
Bath, BAS 06/2020 - 06/2021
GCSEs - Health and Social Care
Norton Hill School
Midsomer Norton, Bath and North East Somerset 09/2015 - 09/2025
GCSEs - Design and Technology
Norton Hill School
Midsomer Norton, Bath and North East Somerset 09/2015 - 09/2020
GCSEs - Rock School
Norton Hill School
Midsomer Norton, Bath and North East Somerset 09/2015 - 09/2020
Skills
- Attention to Detail
- Customer relationship building
- Outstanding customer service
- Cash handling
- Customer Service
- Highly organised
- Dignity in care
- Mental health support
- First aid training
- Policy adherence
- Email correspondence
- Courtesy and professionalism
Affiliations
- gym
Personal Information
Languages
English
Timeline
Customer service administrator
Ford Fuels Ltd
2024.09 - Current
Administrator
Asap Aviation LTD
2023.07 - 2024.09
Support worker
Consensus
2021.05 - 2023.05
GCSEs - Child Development
Norton Hill School
09/2015 - 09/2020
NVQ Level 2 - Hair dressing
City of Bath College
06/2020 - 06/2021
GCSEs - Health and Social Care
Norton Hill School
09/2015 - 09/2025
GCSEs - Design and Technology
Norton Hill School
09/2015 - 09/2020
GCSEs - Rock School
Norton Hill School
09/2015 - 09/2020