Darran McCabe

• Liaised effectively with suppliers daily to ensure timely delivery of products and services.
• Coordinated with other departments, such as planning teams or transport teams for seamless service to the customer.
• Guided customers through available options – resulting in informed decision-making and a positive outcome.
• Regularly balanced multiple tasks simultaneously – ensuring completion within set time frames with minimal errors or mistakes.
• Improved customer satisfaction by promptly responding to questions and queries and resolving issues to the best of my ability.
• Managed customer complaints with prompt, mutually beneficial resolutions.

Very similar role to Customer Service Administrator, prior to the full Pilgrims takeover of the MoyPark brand.

• Conducted regular performance reviews to identify areas of improvement for each team member.
• Encouraged open communication, fostering a positive work culture.
• Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
• Ensured adherence to company policy by all team members, maintaining professionalism at all times.
• Coordinated daily tasks, ensuring smooth workflow within the team.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• Delegated tasks to make best use of individuals' skills.

• Maintained well-stocked checkout areas for improved functionality and efficiency.
• Demonstrated strong attention to detail during cash handling tasks, ensuring accuracy at all times.
• Processed returns and exchanges following store policy, resulting in satisfied customers.
• Performed end-of-day balancing procedures on tills accurately without discrepancies.
• Ensured accuracy during transactions for error-free cash handling.
• Provided support during stock replenishment tasks ensuring availability of products for customers at all times.
• Provided excellent customer service by maintaining a friendly and approachable demeanour.