Clare Hunt
Highworth,Swindon
Summary
Detail-oriented professional with extensive skills in data entry, email correspondence, and customer service. Demonstrates exceptional interpersonal communication and effective problem-solving abilities. Proficient in Microsoft Outlook, Word, and Excel, with a strong understanding of GDPR regulations and policy adherence. Experienced in cash handling, order processing, inventory control, and process improvement. Committed to maintaining courtesy and professionalism while striving for continuous improvement in document management and ticketing systems.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Customer service administrator
Cirencester College
Cirencester, Gloucestershire
07.2024 - Current
- Streamlined administrative processes to enhance productivity.
- Managed challenging situations with tact and diplomacy, maintaining positive relations.
- Balanced multiple tasks simultaneously – ensuring completion within set time frames.
- Improved customer satisfaction by promptly responding to enquiries.
- Maintained customer database, ensuring accuracy and confidentiality.
Student Journey Administrator
Cirencester College
Cirencester, Gloucestershire
04.2017 - 06.2024
- Improved record keeping system with attention to detail and thoroughness.
- Increased efficiency of document retrieval with a well-organised filing system.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by college protocol.
- Oversaw database to maintain updated records and accuracy.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Answered inbound phone calls, resulting in excellent customer service provided to stakeholders.
Student Journey Team Leader
Cirencester College
Cirencester, Gloucestershire
06.2013 - 03.2017
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Fostered a high-performing environment to drive productivity and quality.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Streamlined workflow for a more efficient process.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Resolved employee relations issues and navigated disciplinary proceedings.
Admissions officer
Cirencester College
Cirencester, Gloucestershire
09.2008 - 06.2013
- Contributed to continuous improvement initiatives within Admissions Office through regular feedback sessions.
- Assisted in the organisation of open days, promoting university programmes.
- Reviewed incoming applications, ensuring adherence to admission criteria.
- Handled sensitive information confidentially, respecting applicants' privacy rights.
- Increased applicants' satisfaction with prompt and helpful responses.
- Worked closely with faculty members to understand course requirements and expectations.
- Developed strong relationships with academic departments for streamlined application processing.
- Maintained meticulous records of all applicant data, guaranteeing accuracy of information.
MIS Officer
Cirencester College
Cirencester, Gloucestershire
12.2004 - 07.2008
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Displayed energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and clear communications.
Education
Didcot Girls School
Didcot, Oxfordshire 09.1974 - 06.1980
Skills
- Data entry proficiency
- Email correspondence
- Positive demeanour
- Knowledge of gdpr regulations
- Courtesy and professionalism
- Policy adherence
- Customer Service
- Cash handling
- Order processing
- Inventory control
- Process Improvement
- Excel proficiency
- Microsoft Outlook, Word and Excel
- Exceptional interpersonal communication
- Effective problem solver
- Ticketing system experience
- Document management
Affiliations
- Gardening, reading and spending time with family
Certification
Holds full clean driving licence.
Timeline
Customer service administrator
Cirencester College
07.2024 - Current
Student Journey Administrator
Cirencester College
04.2017 - 06.2024
Student Journey Team Leader
Cirencester College
06.2013 - 03.2017
Admissions officer
Cirencester College
09.2008 - 06.2013
MIS Officer
Cirencester College
12.2004 - 07.2008
Didcot Girls School
09.1974 - 06.1980