Belinda Abena Gaibor
London,UK
Summary
Dedicated professional with expertise in data entry, service level agreement understanding, and policy adherence. Demonstrates strong skills in follow-up scheduling and multi-channel communication, ensuring effective email correspondence and customer service. Proficient in billing and invoicing with comprehensive product knowledge, aiming to leverage these competencies to enhance operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer Service Administrator
BCM Group Limited
Tarkwa, Ghana
02.2022 - 01.2026
- Processed orders accurately whilst adhering to deadlines-enhancing satisfaction rates.
- Managed challenging situations with tact and diplomacy, maintaining positive relations by 25%.
- Provided comprehensive support to sales teams, improving efficiency.
- Balanced multiple tasks simultaneously – ensuring completion within set time frames.
- Guided customers through available options – resulting in informed decision-making.
- Improved customer satisfaction by promptly responding to enquiries.
- Maintained customer database, ensuring accuracy and confidentiality.
Retail worker
Ellamina Enterprise
Damang-Tarkwa, Ghana
10.2018 - 02.2022
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Educated customers on product features and benefits resulting in increased sales by 10%.
- Liaised with suppliers regularly for timely delivery of products,.
- Managed inventory levels effectively to minimise out-of-stock situations.
- Maintained clean, organised store shelves for pleasant shopping environment.
- Performed price checks for customers with accuracy ensuring trust and credibility.
Education
Master of Science - Management Studies
York St John University
London / UK 02.2026 - 02.2027
BBA - Human Resources Management
Ghana Technology University College
Accra /Ghana 08.2012 - 08.2016
Skills
- Data entry proficiency
- Service level agreement understanding
- Policy adherence
- Follow-Up scheduling
- Multi-Channel communication
- Email correspondence
- Billing and invoicing
- Product knowledge
- Customer Service
Affiliations
- Reading, Dancing &Current Affairs
Accomplishments
Achieved Best Graduating Student-(Human Resources Management )
Certification
Certificate of Excellence Award-(Safety Performance Milestone)
Languages
English
Fluent
French
Beginner
References
References available upon request.
Timeline
Master of Science - Management Studies
York St John University
02.2026 - 02.2027
Customer Service Administrator
BCM Group Limited
02.2022 - 01.2026
Retail worker
Ellamina Enterprise
10.2018 - 02.2022
BBA - Human Resources Management
Ghana Technology University College
08.2012 - 08.2016