Jessica Woodburn
Moreton in marsh ,Gloucestershire
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Positive and proactive, well-suited for Customer Assistant role. Possesses strong communication and problem-solving skills, alongside natural ability to build rapport with customers. Committed to enhancing customer satisfaction and driving positive outcomes for business.
Overview
11
11
years of professional experience
Work history
Cafe assistant
Huffkins
Stow on the wold , Gloucestershire
2024.08 - Current
- Improved customer satisfaction by always maintaining a friendly and positive attitude.
- Prepped ingredients daily to maintain fresh offerings.
- Ensured consistent quality of food and drinks served, enhancing customer loyalty.
- Kept workspace clean for tidy and hygienic environment.
- Followed health safety regulations meticulously, maintaining an immaculate work environment.
- Served customers promptly, ensuring they enjoyed their visit.
- Handled customer complaints efficiently, preserving brand reputation.
Warehouse worker
CBF fulfilment
Gloucester , Gloucestershire
2022.07 - 2023.01
- Operated pallet jacks safely, preventing workplace accidents.
- Completed daily checklists to maintain warehouse cleanliness standards.
- Packed orders accurately to prevent damages during transit.
- Organised warehouse layout for optimised space utilisation.
- Assisted in staff training to ensure operational efficiency.
- Coordinated with team members for effective task completion.
- Followed health and safety guidelines with diligent use of protective gear.
- Kept warehouse clean, ensuring a safe working environment.
Shop assistant
Home bargains
Gloucester , Gloucestershire
2021.11 - 2022.03
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Handled cash register efficiently, ensuring accurate transactions.
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Promoted sales and special promotions to increase store revenue.
- Improved product visibility with strategic shelf arrangements.
- Managed stock levels on shop floor for continuous product availability.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Greeted every customer warmly, promoting friendly atmosphere.
Shop assistant
Coop
Stroud , Gloucestershire
2017.01 - 2019.01
- Assisted with bread production for increasing product availability.
- Displayed pastries attractively, increased impulse purchases from customers.
- Complied with food safety regulations, ensured a safe environment for customers and staff alike.
- Packaged baked items efficiently to expedite sales process.
- Maintained cleanliness in bakery by regularly sweeping and mopping floors.
- Regularly cleaned bakery areas, strictly following disinfection guidelines to sustain safe food preparation environments.
- Monitored expiry dates and used ingredients accordingly.
Team mem
McDonald’s
Gloucester , Gloucestershire
2015.01 - 2018.01
- Ensured smooth running of the kitchen by efficiently managing waste disposal tasks.
- Supported overall restaurant operations through effective teamwork with other staff members.
- Helped create a pleasant dining experience by maintaining clean cutlery and crockery.
- Promptly addressed spills or broken glassware to prevent accidents in the workplace.
- Consistently adhered to food hygiene regulations whilst dealing with food waste.
- Worked under pressure during peak times without compromising on quality of work delivered.
- Assisted in stock rotation tasks; maintained accurate inventory count.
- Kept a safe working environment by following all health and safety regulations.
Education
NVQ Level 2 - Early Childhood Care and Education - passed
Gloucestershire college
Gloucester 01.2018
GCSEs - Food technology - C
St Peter’s high school
Gloucester 01.2016
GCSEs - Health and social care - B
St Peter’s high school
Gloucester 01.2016
GCSEs - Maths and English - Both at D
St Peter’s high school
Gloucester 01.2016
Skills
- Beverage making
- Food order taking
- Health and safety consciousness
- Drink serving
- Positivity and courtesy
- Self-Motivated initiative
- Communication with kitchen staff
- Cleanliness maintenance
- Team player
- Customer Service
- Health and Safety
- Order processing
- Confident and bubbly
- Excellent communication
- People Management
- Counter service
Timeline
Cafe assistant
Huffkins
2024.08 - Current
Warehouse worker
CBF fulfilment
2022.07 - 2023.01
Shop assistant
Home bargains
2021.11 - 2022.03
Shop assistant
Coop
2017.01 - 2019.01
Team mem
McDonald’s
2015.01 - 2018.01
NVQ Level 2 - Early Childhood Care and Education - passed
Gloucestershire college
GCSEs - Food technology - C
St Peter’s high school
GCSEs - Health and social care - B
St Peter’s high school
GCSEs - Maths and English - Both at D
St Peter’s high school