Aiva Radford
Pontefract
Summary
Reliable professional with extensive experience in customer service and bar operations. Expertise in managing customer complaints, maintaining a welcoming atmosphere, and enforcing safety procedures. Proficient in bar cleaning, equipment usage, product stocking, and efficient table service. Committed to exceptional service and creating positive customer experiences in fast-paced environments. Compassionate individual with natural ability to connect with young people, demonstrating strong communication and problem-solving skills. Offers background in mentoring and community involvement, which fosters supportive and inclusive environment. Committed to making positive impact on youth development
Overview
15
15
years of post-secondary education
4
4
years of professional experience
Work history
Bar Staff
Kinsley Hotel
Kinsley, Yorkshire
2025.07 - Current
- Restocked bar efficiently during busy periods.
- Helped organise special events at the bar.
- Managed customer disputes effectively, preserving the business reputation.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Adhered to health and safety regulations strictly.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Rotated stock regularly, reducing waste from expired products.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Cleared counters and disposed of waste and broken glass.
- Handled and moved supplies between stores and bars for restocking and storage.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
- Collected, washed and put away glassware between guests.
Voluntary Youth Worker
Wakefield County Youth Club
Fitzwilliam, Wakefield
2022.07 - 2023.09
- Provided comprehensive support for youth personal development through mentoring and guidance.
- Facilitated open discussions on sensitive topics to promote awareness and empathy among youths.
- Developed strong rapport with youths by engaging in regular, open conversations.
- Assisted young individuals in building life skills through various interactive activities and discussions.
- Organised recreational activities, enhancing social skills of young individuals.
- Supported youth workers in organising and carrying out classroom or outdoor activities.
- Role modelled positive behaviour and interpersonal skills.
- Assisted in conflict resolution, promoting a peaceful atmosphere within group settings.
- Promoted healthy lifestyles with the conduct of fitness sessions and nutrition education workshops.
Education
GCSEs - High School Education
Hemsworth High School
Hemsworth 2011.09 - 2026.08
Skills
- Handling customer complaints
- Bar cleaning procedures
- Maintaining bar atmosphere
- Pub safety procedures
- Use of bar equipment
- Product stocking
- Flexible working hours
- Patience and tolerance
- Customer Service
- Organised and reliable
- Table service
- Glass collection
Languages
Spanish
Elementary
English
Native
Affiliations
- Walking Dogs
- Gym work outs
- Swimming
- Shopping
- Walking
- Animals
References
References available upon request.
Timeline
Bar Staff
Kinsley Hotel
2025.07 - Current
Voluntary Youth Worker
Wakefield County Youth Club
2022.07 - 2023.09
GCSEs - High School Education
Hemsworth High School
2011.09 - 2026.08