Jessica Mercer

• Managed inquiries from prospective tenants, increasing brand visibility.
• Enhanced tenant satisfaction by conducting thorough property viewings.
• Assessed client needs carefully, offering suitable property options accordingly.
• Maintained up-to-date knowledge of market trends, aiding strategic decision making.
• Answered phone calls and emails from potential and existing customers.
• Showed residential properties and explained features, value and benefits of available homes.
• Managed 50-70 customer calls per day

Unfortunately, the company went through changes shortly after I joined and my role was made redundant. I used the time to refocus on roles better aligned to my long‑term strengths

• Conducted property viewings and provided detailed information on features and benefits.
• Developed and maintained extensive knowledge of local property market trends.
• Built strong relationships with landlords, fostering trust and loyalty.
• Assessed client needs carefully, offering suitable property options accordingly.
• Negotiated rental rates to secure long-term tenancies.
• Managed inquiries from prospective tenants, increasing brand visibility.
• Enhanced tenant satisfaction by conducting thorough property viewings.
• Negotiated property lettings by building strong relationships with landlords and tenants.
• Processed tenant applications quickly to minimise vacancy durations.
• Managed over 40 customer calls per day

• Conducted observations and assessments, contributing to reports in line with Early Years Foundation Stage EYFS .
• Provided supportive atmosphere for children experiencing emotional difficulties.
• Organised and led outdoor activities to promote physical health and exploration.
• Facilitated safe and nurturing environment, adhering to health and safety guidelines.
• Participated in staff meetings and professional development courses to improve practice.
• Guided development of proper eating, dressing and toilet habits.
• Adapted to young children's capabilities to maintain inclusive atmosphere.
• Disciplined appropriately and provided positive reinforcement in support of behavioural issues.
• Observed child progress to detect signs of developmental, emotional, or health-related issues.
• Planned and organised mentally stimulating activities for toddlers.
• Promoted child learning development through interactive play.
• Forged positive, trusting relationships with children, parents and coworkers.
• Developed child language skills through storytelling, role play and songs.

• Helped deliver stimulating, play‑based activities that supported children’s learning and development.
• Maintained safe, nurturing environment by following safeguarding, health and safety, and EYFS guidance.
• Assisted with daily routines including meals, personal care, and sleep schedules to ensure continuity for children.
• Built positive relationships with staff teams, adapting quickly to new settings and procedures.
• Supported children’s emotional wellbeing by remaining calm, patient, and responsive to individual needs.
• Encouraged language development through storytelling, songs, role play, and interactive activities

• Delivered engaging, play‑based activities aligned with EYFS developmental areas.
• Ensured children’s safety and wellbeing by following safeguarding and setting policies.
• Assisted with meals, nappies, toileting, and settling children during sleep times.
• Built strong relationships with children and staff, adapting quickly to different rooms and routines.

• Encouraged children's creativity by providing various art and craft materials for their use.

• Kept dining area tidy, clearing tables and resetting them for new guests in timely manner.
• Facilitated welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
• Greeted and seated guests to establish prompt, high quality service.
• Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.

• Managed daily routines including drop-offs, pick-ups, nap times, and meal times efficiently.
• Organised and led outdoor activities and outings to support physical development and exploration.
• Fostered sense of community by encouraging children to respect and care for one another.
• Facilitated social interactions among children to promote emotional and interpersonal development.
• Negotiated conflicts among children by teaching problem-solving and empathy skills.
• Assisted children in completing homework by explaining topics, conducting quizzes and helping with difficulties.
• Assisted children with cleaning tasks, such as washing, bathing and showering.
• Helped children get ready, dressed and cleaned and prepared for outings.
• Supervised and supported playtime, extending children's interests and ensuring safety and security.
• Planned exciting activities for children, such as drawing, painting and games, keeping children entertained during care.
• Conducted routine tasks, such as bedtime duties, cleaning and play activities as specified by parents.

• Greeted patrons upon arrival, offering menus and guiding them to their seats for enhanced dining experience.
• Maintained cleanliness and hygiene standards in all service and dining areas, adhering to health regulations.
• Assisted waitstaff with setting tables, including arranging cutlery and napkins, to maintain high standard of presentation.
• Cleared tables promptly after meals, preparing space for new guests in timely manner.
• Served food and beverages promptly, ensuring timely delivery and maintaining food quality.
• Adhered to company policies and procedures, upholding professional standards and ethics.
• Stocked service areas with supplies such as coffee, condiments, and napkins to keep station fully equipped.
• Monitored dining area to quickly address spills or hazards, maintaining safe environment for customers and staff.
• Maintained brand image by keeping neat personal appearance.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.