Joshua Cresswell
Nottingham,Nottinghamshire
Summary
Recently promoted Senior Lettings Negotiator with strong experience in property valuations, pricing strategy, and client negotiation. Looking to transition into the sales market to apply existing valuation knowledge and relationship-building skills in a new, results-driven environment. Personable, target-focused, and confident in guiding clients through high-value decisions while delivering exceptional customer service and results.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Lettings & Senior Lettings Negotiator
Haart Lettings
Nottingham, Nottinghamshire
2024.07 - Current
- Processed tenant applications quickly to minimise vacancy durations.
- Built strong relationships with landlords, fostering trust and loyalty.
- Coordinated contract signing for smooth transition of tenancies.
- Assessed client needs carefully, offering suitable property options accordingly.
- Negotiated rental rates to secure long-term tenancies.
- Organised regular property checks to maintain quality standards.
- Enhanced tenant satisfaction by conducting thorough property viewings.
- Achieved quicker renting periods with proactive communication strategies.
- Ensured legal compliance for all move-ins, reducing risk exposure.
- Ensured smooth day-to-day operations by resolving 40+ phone and email enquiries each day.
- Qualified new applicants, conducting in-depth reviews to determine financial circumstances.
- Maintained utmost professionalism whilst responding to queries from clients about their individual report findings.
- Upselling service to benefit both client and company.
- Creating accurate best price guides to provide expert rental valuations in-line with market trends.
- Increased client understanding of their property's worth through clear, concise reporting.
- Conducted detailed property inspections for accurate valuation.
- Gathered information on nearby properties to compare values and improve accuracy of assessments.
Lettings Negotiator
John Shepherd
Nottingham
2025.07 - 2025.08
- Achieved quicker leasing periods with proactive communication strategies.
- Coordinated contract signing for smooth transition of tenancies.
- Processed tenant applications quickly to minimise vacancy durations.
- Managed enquiries from prospective tenants, increasing brand visibility.
- Qualified new applicants, conducting in-depth reviews to determine financial circumstances.
- Showed residential properties and explained features, value and benefits of available homes.
Bachelor's Degree in Psychology
Nottingham Trent University
Nottingham, Nottinghamshire
2021.09 - 2024.06
- As part of my Professional Practise in Psychology module, I worked with the charity ReadEasy Nottingham. Company Overview: Charity focused on helping adults learn to read.
- Aim: to discover potential psychological issues they may face when recruiting volunteer coordinators. This resulted in me providing them with a consultancy report of an issue and its solution
- This consultancy report was also presented in person to the head of the charity
- This course has taught me very useful skills such as time management and organisation, presenting / public speaking skills, and learning how to critically evaluate
- Assisted in research, contributing to advancements in the field of psychology.
- Maintained a high degree of confidentiality whilst dealing with sensitive information.
Education
GCSE - Secondary Education
Ellis Guilford School
BTEC - Level 3 Extended Diploma in Uniformed Public Services
Basford Hall College
BSc (Hons) - Psychology
Nottingham Trent University
Nottingham 2021.09 - 2024.06
Skills
- Market awareness
- Real estate market analysis
- Negotiating rent reviews
- Negotiation expertise
- Rent collection procedures
- Lease agreement understanding
- Property valuation techniques
- Knowledge of letting legislation
- Understanding housing regulations
- Local area awareness
- Communication with landlords
- Cross-Selling proficiency
- Tenacity and persistence
- Time management excellence
- Target-Driven mindset
- Property viewing organisation
- Tenancy agreement preparation
- Lettings administration
- Strategic cold calling
- Advisory role experience
Timeline
Lettings Negotiator
John Shepherd
2025.07 - 2025.08
Lettings & Senior Lettings Negotiator
Haart Lettings
2024.07 - Current
Bachelor's Degree in Psychology
Nottingham Trent University
2021.09 - 2024.06
BSc (Hons) - Psychology
Nottingham Trent University
2021.09 - 2024.06
BTEC - Level 3 Extended Diploma in Uniformed Public Services
Basford Hall College
GCSE - Secondary Education
Ellis Guilford School