Joshua Cresswell
Nottingham,Nottinghamshire
Summary
Personable Lettings Negotiator with knack for building lasting tenant-landlord relationships. Excel in securing tenancy agreements and maintaining high occupancy rates by understanding client needs and presenting suitable properties. Proven success in turning challenging negotiations into positive outcomes, contributing to overall team performance and client satisfaction. Driven and personable, with proven ability to build strong client relationships and provide outstanding customer service. Skilled in negotiation and conflict resolution, bringing keen attention to detail and strong communication abilities.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Lettings negotiator
John Shepherd
Nottingham
07.2025 - 08.2025
- Achieved quicker leasing periods with proactive communication strategies.
- Coordinated contract signing for smooth transition of tenancies.
- Processed tenant applications quickly to minimise vacancy durations.
- Managed enquiries from prospective tenants, increasing brand visibility.
- Qualified new applicants, conducting in-depth reviews to determine financial circumstances.
- Showed residential properties and explained features, value and benefits of available homes.
Lettings negotiator
Haart Lettings
Nottingham, Nottinghamshire
07.2024 - 07.2025
- Processed tenant applications quickly to minimise vacancy durations.
- Built strong relationships with landlords, fostering trust and loyalty.
- Coordinated contract signing for smooth transition of tenancies.
- Assessed client needs carefully, offering suitable property options accordingly.
- Negotiated rental rates to secure long-term tenancies.
- Organised regular property checks to maintain quality standards.
- Enhanced tenant satisfaction by conducting thorough property viewings.
- Achieved quicker renting periods with proactive communication strategies.
- Ensured legal compliance for all move-ins, reducing risk exposure.
- Ensured smooth day-to-day operations by resolving 40+ phone and email enquiries each day.
- Qualified new applicants, conducting in-depth reviews to determine financial circumstances.
Bachelor's Degree in Psychology
Nottingham Trent University
Nottingham, Nottinghamshire
09.2021 - 06.2024
- As part of my Professional Practise in Psychology module, I worked with the charity ReadEasy Nottingham. Company Overview: Charity focused on helping adults learn to read.
- Aim: to discover potential psychological issues they may face when recruiting volunteer coordinators. This resulted in me providing them with a consultancy report of an issue and its solution
- This consultancy report was also presented in person to the head of the charity
- This course has taught me very useful skills such as time management and organisation, presenting / public speaking skills, and learning how to critically evaluate
- Assisted in research, contributing to advancements in the field of psychology.
- Maintained a high degree of confidentiality whilst dealing with sensitive information.
Education
GCSE - Secondary Education
Ellis Guilford School
BTEC - Level 3 Extended Diploma in Uniformed Public Services
Basford Hall College
BSc (Hons) - Psychology
Nottingham Trent University
Nottingham 09.2021 - 06.2024
Skills
- Self-Motivated approach
- Rent collection procedures
- Lease agreement understanding
- Property valuation techniques
- Knowledge of letting legislation
- Understanding housing regulations
- Local area awareness
- Communication with landlords
- Cross-Selling proficiency
- Tenacity and persistence
- Time management excellence
- Target-Driven mindset
- Property viewing organisation
- Viewing scheduling
- Tenancy agreement preparation
- Lettings administration
- Strategic cold calling
- Daily viewings
- Negotiation expertise
Timeline
Lettings negotiator
John Shepherd
07.2025 - 08.2025
Lettings negotiator
Haart Lettings
07.2024 - 07.2025
BSc (Hons) - Psychology
Nottingham Trent University
09.2021 - 06.2024
Bachelor's Degree in Psychology
Nottingham Trent University
09.2021 - 06.2024
BTEC - Level 3 Extended Diploma in Uniformed Public Services
Basford Hall College
GCSE - Secondary Education
Ellis Guilford School
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