Daisy Sullivan
Cheshunt,Hertfordshire
Summary
Resourceful individual with strong time management and organisational skills. Balanced university studies and part-time employment, effectively managing academic deadlines and work commitments. Cultivated resilience and adaptability while maintaining high performance in both academic and professional settings.
Overview
5
5
years of professional experience
Work history
Receptionist in GP surgery
Well street surgery
Hackney, London
2023.01 - Current
- Started as a Receptionist, managing incoming calls, booking appointments, greeting patients, and professionally handling urgent and emergency enquiries.
- Greeted patients warmly, enhancing checking in processes and contributing to a welcoming atmosphere.
- Processed patient referrals, including urgent cancer referrals, ensuring accuracy and adherence to NHS protocols and deadlines.
- Coordinated communication among patients, GPs, consultants, and healthcare professionals to streamline care delivery.
- Maintained confidential patient records and provided administrative support in a fast-paced healthcare environment.
- Prioritised workloads effectively, handling sensitive information with discretion and professionalism.
- Assisted in the training of new staff members, contributing to team growth.
- Promoted from Receptionist to Secretary, taking on increased administrative and patient care responsibilities.
Waitress
McMullens
Waltham Cross, Hertfordshire
2022.03 - 2022.11
- Provided exceptional customer service in fast-paced hospitality environment, enhancing guest satisfaction.
- Served food and drinks to high professional standard, ensuring excellent presentation and quality for every order.
- Advised customers on menu options and dietary requirements, offering personalised recommendations to enhance their dining experience.
- Built strong customer relationships through friendly communication, attentiveness, and efficient service.
Volunteer
Oxfam
Bishop's Stortford, Hertfordshire
2021.06 - 2022.08
- Greeted customers at entrance to create a friendly atmosphere.
- Maintained well-stocked, tidy, and visually appealing sales floor displays to enhance customer engagement.
- Monitored stock levels and replenished displays to ensure consistent product availability.
Education
GCSEs -
St Marys catholic school
Hertfordshire 09/2015 - 08/2020
BA (Hons) Criminology -
University of Westminster
City of london 09/2023 - 05/2026
Skills
- Confident face-to-face and telephone communicator, providing a friendly and professional approach when supporting patients, customers, and colleagues
Experienced using EMIS Web for patient record management, appointment scheduling, and administrative support within healthcare settings
Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, with experience managing documents, data entry, and maintaining accurate records
Strong organisational skills with excellent attention to detail, confidentiality awareness, and the ability to manage multiple tasks effectively - Patient confidentiality laws
- Medical coding basics
Affiliations
- Active member of a local running club.
Timeline
Receptionist in GP surgery
Well street surgery
2023.01 - Current
Waitress
McMullens
2022.03 - 2022.11
Volunteer
Oxfam
2021.06 - 2022.08
GCSEs -
St Marys catholic school
09/2015 - 08/2020
BA (Hons) Criminology -
University of Westminster
09/2023 - 05/2026