Jennifer Freitas De Castro
London
Summary
Organised and proactive individual with talent for multitasking and excellent communication skills. Demonstrates strong organisational abilities and keen attention to detail, ensuring tasks are completed accurately and punctually.
Overview
4
4
years of professional experience
Work history
Lettings Administrator
Keating Estates
01.2025 - Current
- Managed tenancy progression, ensuring compliance with legal requirements and company policies.
- Streamlined administrative processes for increased efficiency, quicker turnaround times, more collaborative opportunities across lettings department.
- Prepared accurate tenancy agreements in accordance with legal requirements, safeguarding all parties involved.
- Maintained accurate records for regulatory compliance including AML, Sanction Checks, KYC and Right to Rent/Immigration Status Checks.
- Validated invoices against works booked for accurate payments.
Administrative Assistant
Inventorease Limited
01.2024 - 12.2024
- Established and nurtured lasting client relationships through exceptional customer service for increased satisfaction.
- Managed daily bookings of property inventories as well as routine property visits, providing comprehensive documents to resolve disputes efficiently.
- Agreeing quotes, and payment of services to private landlords and estate agents.
- Employed active listening and communication skills to handle escalated and complex calls.
- Provided comprehensive administration support including managing property records, and handling sensitive personal information.
Senior Lettings Negotiator
Ludlow Thompson
11.2021 - 08.2023
- Applied effective sales prospecting strategies, including telephone canvassing, to source new business within the private sector.
- Inspecting properties ahead of marketing, conducting pre-tenancy checks to ensure landlords meet legislative requirements ahead of tenancy start.
- Negotiating rental agreements and payment of move-in-monies on behalf of private landlords and tenants.
- Knowledge of private sector housing law, achieving Level 1 and 2 NFOPP Technical Award in Residential Letting & Property Sales Certificate.
- Built solid working relationships with clients using exceptional communication skills.
Education
Bachelor of Arts - Journalism
London College of Communication
LondonEducation
2:1
Timeline
Lettings Administrator
Keating Estates
01.2025 - Current
Administrative Assistant
Inventorease Limited
01.2024 - 12.2024
Senior Lettings Negotiator
Ludlow Thompson
11.2021 - 08.2023
Bachelor of Arts - Journalism
London College of Communication