Phoebe O’Brien
Brighton
Summary
I am an organised and motivated individual with years of experience working in both administrative and customer service based roles. This experience has helped me hone my skills in communicating effectively, managing multiple tasks and working well under pressure, all whilst maintaining a level of professionalism and friendliness. I believe all of the above help me deliver a high quality of service to customers, whilst supporting colleagues effectively.
Overview
11
11
years of professional experience
Work history
Lettings administrator
Bell-Air Management
Brighton
01.2022 - Current
Administrator responsible for liaising with tenants, as well as managing and maintaining a portfolio of properties.
Administrator
Brighton MET College
Brighton
01.2021 - 12.2021
Responsible for enrolling students and coordinating timetables, as well as dealing with queries from tutors and students - face to face, over the phone and via email.
Customer Service Assistant
Next
Shoreham
09.2015 - 01.2017
This was a customer service role in retail. There was also an element of sales as I mostly worked in the furniture department, ordering sofas and other large items for customers.
Crew Member
McDonald’s
Brighton
08.2014 - 01.2015
Serving customers in a fast paced environment under great time pressure.
Education
A-Levels - Psychology, Sociology and Politics
BHASVIC
Brighton07.2016
Skills
- Excellent customer service track record
- Friendly and professional communication
- Ability to build rapport
- Office administration proficiency
- Time management efficiency
- Prioritising tasks
- Team player
Timeline
Lettings administrator
Bell-Air Management
01.2022 - Current
Administrator
Brighton MET College
01.2021 - 12.2021
Customer Service Assistant
Next
09.2015 - 01.2017
Crew Member
McDonald’s
08.2014 - 01.2015
A-Levels - Psychology, Sociology and Politics
BHASVIC