Shelley Tafrishi
Portland,Dorset
Summary
Dedicated professional with extensive experience in customer service, cash handling, and product knowledge. Proven ability to resolve complaints efficiently and effectively. Skilled in training and development, data entry, and maintaining high standards of customer satisfaction. Seeking to leverage expertise in a dynamic environment to contribute to organisational success.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Lettings administrator
Haven Holidays
07.2024 - Current
- Managing letting owner enquiries, leading to improved customer service.
- Organising lettings documentation
- Coordinating maintenance requests, and improving letting owner satisfaction.
- Managing owner relationships to achieve high satisfaction rate.
- Inspecting letting owners holidays home before and after letting.
- Streamline administrative processes by implementing organisational systems ensuring letting owners are paid correctly.
- Using proven sales and negotiation abilities to achieve optimal sales and lettings.
- Conducting regular holiday home health inspections, identifying necessary repairs and improvements.
- Managing multiple letting owners holiday homes - currently 190 holiday homes and growing.
Guest and Owners Experience Team Member
Haven Littlesea
09.2022 - 07.2024
- Ensuring and providing flawless, upscale, professional and high class guest service experiences
- Analysing guest feedback and providing strategic direction to continuously improve overall rating
- Responding to guests needs and anticipating their unstated ones
- Ensuring all complaints were dealt with effectively and in a timely manor
- Readily available when issues occurred in other departments to minimise complaints ensuring the guests experience had minimal impact.
- Making my self known to guests, owner and team with a friendly and helpful attitude.
- Flexible to cover shifts and work overtime as required.
- Completing opening and closing checklists to create welcoming environment.
Social Media Manager
Jobs Mideast LTD
09.2019 - 08.2022
- Produced photo and video content with excellent editing skills.
- Responded to comments, messages and feedback to build brand activity profiles.
- Boosted public image for target audiences using multiple engagement platforms.
- Scheduled social media posts using Hootsuite, optimising reach and maximising community engagement.
- Adapted social media plan based on market research and customer data.
- Arranged cost-efficient advertising campaigns to maximise media representation.
- Recruited high-performing advertising teams to maximise brand revenue.
Guests Relations Manager
Haven Littlesea
02.2019 - 09.2019
- Ensuring and providing flawless, upscale, professional and high class guest service experiences
- Analysing guest feedback and providing strategic direction to continuously improve overall rating
- Responding to guests needs and anticipating their unstated ones
- Ensuring all complaints were dealt with effectively and in a timely manor
- Readily available when issues occurred in other departments to minimise complaints ensuring the guests experience had minimal impact.
- Making my self known to guests, owner and team with a friendly and helpful attitude.
- While working at Haven I completed my first aid training including AED (automated external defibrillator) training and fire safety.
- I left this role due to relocating with my family.
Fraud Prevention Analyst Internal Investigations
Arcadia Group
06.2012 - 05.2016
- Manually review and investigate flagged orders on the Digital system
- Investigation would involve calling customers to confirm payment & delivery address details, analysing customer history and sharing information with bank fraud departments
- Evaluate fraud risk and take appropriate action, weighing up facts and using experience and judgement
- Identify patterns within fraudulent activity to expose fraud rings and other threats to the group
- Evaluate claims for 'Lost Parcels' and establish their legitimacy, authorising refunds where appropriate
- Adhere to tight deadlines to ensure customer orders are dispatched on time
- Liaise with the police regarding fraudulent transactions
- Review bank charge backs, and challenge where appropriate
- Dealing with customer and internal e-mails and calls
- Processing celebrity and high value orders
Retail Fraud Analyst
ASOS
01.2011 - 06.2012
- Tracked industry trends and emerging fraud detection tools, capitalising on new technology to optimise processes.
- Executed background checks.
- Implemented preventive measures for stopping fraud.
- Utilised fraud-detection models to flag and research fraudulent activity.
- Wrote and presented in-depth reports on findings to management.
- Assessed documentation to determine if fraud occurred.
- Monitored accounts and transactions to detect fraudulent activities.
- Identified potential threats to organizations and instituted actions to protect companies from harm.
Education
Bachelor of Technology (BTech) National Award in Event Support -
Weymouth college/Bournemouth University
01.2009 - 01.2009
Bachelor of Technology (BTech) National Diploma in Uniformed Public Services - undefined
Weymouth College
01.2007 - 01.2009
10 GCSE's grade C or above - undefined
Budmouth Technology College
01.2002 - 01.2007
Skills
- Customer service
- Cash handling
- Product knowledge
- Complaint resolution
- Training and development
- Data entry
Timeline
Lettings administrator
Haven Holidays
07.2024 - Current
Guest and Owners Experience Team Member
Haven Littlesea
09.2022 - 07.2024
Social Media Manager
Jobs Mideast LTD
09.2019 - 08.2022
Guests Relations Manager
Haven Littlesea
02.2019 - 09.2019
Fraud Prevention Analyst Internal Investigations
Arcadia Group
06.2012 - 05.2016
Retail Fraud Analyst
ASOS
01.2011 - 06.2012
Bachelor of Technology (BTech) National Award in Event Support -
Weymouth college/Bournemouth University
01.2009 - 01.2009
Bachelor of Technology (BTech) National Diploma in Uniformed Public Services - undefined
Weymouth College
01.2007 - 01.2009
10 GCSE's grade C or above - undefined
Budmouth Technology College
01.2002 - 01.2007
Similar Profiles
Blake NixonBlake Nixon
Team Member at Haven HolidaysTeam Member at Haven Holidays
Maria MastersMaria Masters
Administrator/Receptionist at Haven HolidaysAdministrator/Receptionist at Haven Holidays
Joshua MenearJoshua Menear
Lifeguard at Haven HolidaysLifeguard at Haven Holidays
Simeon MillerSimeon Miller
Senior Business Development Consultant at Vodafone UKSenior Business Development Consultant at Vodafone UK
Nicholas LimmNicholas Limm
Managing director at Bay Publishing LimitedManaging director at Bay Publishing Limited