Summary
Overview
Work history
Education
Skills
Timeline
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Melissa Sword

Birmingham,West Midlands

Summary

A highly motivated and adaptable graduate with a Bachelor’s degree in Modern Languages and Business Management from the University of Birmingham. C1 (near-native) level in French, Spanish and Catalan, with a strong ability to communicate effectively in international environments. Experienced in team collaboration, project management, and customer service, demonstrated through roles in teaching, administration, and retail. Proven ability to work independently, solve problems, and adapt to dynamic roles. With a keen interest in the FMCG sector, I bring a strategic mindset, advanced IT skills, and a solid understanding of data analysis tools. Passionate about contributing to global teams and driving business success through thoughtful, data-driven decision-making.

Overview

4
4
years of professional experience

Work history

Lettings Administrator

King Edward VI Academy Trust
Birmingham, West Midlands
04.2023 - Current
  • Managed the booking and scheduling of school sports facilities for external hirers, ensuring smooth operations during evenings and weekends.
  • Acted as the primary point of contact for hirers, addressing inquiries, resolving issues, and maintaining strong relationships with clients.
  • Responsible for opening and securing the premises on weekends, ensuring the safety and security of the school building.
  • Assisted with the coordination of logistics for hirers and acted quickly to resolve any on-site concerns, ensuring a positive experience for all parties.

French & Spanish Teacher

LCF Language Clubs
Birmingham, West Midlands
09.2023 - 07.2024
  • Planned and delivered engaging language lessons in French and Spanish for children aged 5-11, focusing on developing language skills in an interactive and educational manner.
  • Led after-school clubs, creating fun and dynamic learning environments that encouraged language practice outside the classroom.
  • Tailored lessons to meet the individual needs of students, ensuring each lesson was accessible and stimulating for diverse learning styles.
  • Fostered a positive and supportive learning atmosphere, helping children build confidence in their language abilities.

Sales Assistant

OFFICE Shoes
Birmingham, West Midlands
10.2021 - 04.2023
  • Maintained store stock levels, ensuring shelves were organized and store standards were consistently upheld.
  • Provided excellent customer service by actively engaging with shoppers, offering product recommendations, and addressing their needs.
  • Stayed up to date with product knowledge, including new arrivals, to offer informed advice and enhance the shopping experience.
  • Assisted with visual merchandising, ensuring displays were visually appealing and aligned with seasonal trends.
  • Contributed to a positive in-store atmosphere, driving customer satisfaction and supporting sales targets.

Education

Bachelor of Arts - Modern Languages with Business Management

University of Birmingham
Birmingham
09/2022 - 06/2025

Skills

  • Languages: C1 level French, Spanish and Catalan (both written and spoken), enabling effective communication in international settings and with diverse teams
  • Adaptability: Comfortable shifting between various roles and tasks, demonstrated through my experience in a range of fields
  • Teamwork & Collaboration: Skilled in working effectively both independently and as part of a team
  • Project Management: Strong organisational skills with experience in coordinating and managing multiple bookings, events, and teaching sessions using tools like Asana and Trello
  • Microsoft Excel: Proficient in data analysis, budgeting, and reporting, including advanced formulas, pivot tables, and data visualisation tools
  • Digital Collaboration Tools: Proficient in using Microsoft Teams, Slack, and Zoom for virtual communication and collaboration in team environments
  • Strategic Thinking: Ability to approach business challenges with a strategic mindset, assessing situations and formulating long-term solutions to align with company goals

Timeline

French & Spanish Teacher

LCF Language Clubs
09.2023 - 07.2024

Lettings Administrator

King Edward VI Academy Trust
04.2023 - Current

Sales Assistant

OFFICE Shoes
10.2021 - 04.2023

Bachelor of Arts - Modern Languages with Business Management

University of Birmingham
09/2022 - 06/2025

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Melissa Sword