Jennifer Freitas De Castro
London
Summary
Dynamic individual with hands-on experience in lettings and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Lettings Administrator
Keating Estates
01.2025 - Current
- Managed lease administration processes, ensuring compliance with legal requirements and company policies.
- Streamlined leasing processes for increased efficiency, implementing a digital filing system and managing lease agreements.
- Developed strong relationships with prospective tenants through timely communication and professional service during property showings.
- Facilitated smooth transitions for new tenants by preparing comprehensive welcome packages containing essential information about the community amenities, rules, and contact information for relevant personnel.
- Coordinated closely with maintenance teams to ensure timely completion of work orders while minimizing disruptions to tenants'' daily lives.
Administrative Assistant
Inventorease Limited
01.2024 - 12.2024
- Established and nurtured lasting client relationships through exceptional customer service for increased satisfaction.
- Managed daily bookings of property inventories as well as routine property visits, providing comprehensive documents to resolve disputes efficiently.
- Agreeing quotes, and payment of services to private landlords and estate agents.
- Employed active listening and communication skills to handle escalated and complex calls.
- Provided comprehensive administration support including managing property records, and handling sensitive personal information.
Senior Lettings Negotiator
Ludlow Thompson
11.2021 - 08.2023
- Applied effective sales prospecting strategies, including telephone canvassing, to source new business within the private sector.
- Inspecting properties ahead of marketing, conducting pre-tenancy checks to ensure landlords meet legislative requirements ahead of tenancy start.
- Negotiating rental agreements and payment of move-in-monies on behalf of private landlords and tenants.
- Knowledge of private sector housing law, achieving Level 1 and 2 NFOPP Technical Award in Residential Letting & Property Sales Certificate.
- Built solid working relationships with clients using exceptional communication skills.
Sales & Marketing Coordinator
Cardonet IT
07.2021 - 10.2021
- Facilitated productive meetings with potential clients for new business development.
- Built industry partnerships, leveraging relationships to deploy new sales initiatives and maximise returns.
- Supported sales and marketing teams by developing and maintaining sales tools.
- Conducted market research to identify growth opportunities.
- Maintained accurate notes and updated CRM data in Hubspot.
Education
Bachelor of Arts - Journalism
London College of Communication
Skills
- Native English and Portuguese speaker
- Skilled sales negotiator
- Time Management
- Problem-solving
- Microsoft 365
- Attention to detail
- Multi-tasking capability
- CRM systems familiarity
- File management
- Maintenance coordination
- Lease administration
Personal Information
Education
2:1
Timeline
Lettings Administrator
Keating Estates
01.2025 - Current
Administrative Assistant
Inventorease Limited
01.2024 - 12.2024
Senior Lettings Negotiator
Ludlow Thompson
11.2021 - 08.2023
Sales & Marketing Coordinator
Cardonet IT
07.2021 - 10.2021
Bachelor of Arts - Journalism
London College of Communication
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