JEMMA DENT
Wembley,Brent
Summary
Driven professional with experience in the retail industry with 4 years experience. Obtain a background in sales, customer service and operations management across diverse industries. Seeking to leverage strong target achievement to progress within growing company. Enthusiastic individual experienced in key holder role with combination of leadership and sales strategy.
Overview
3
3
years of professional experience
Work History
Retail Sales Assistant/ Supported supervisory role
Soletrader
Mayfair, City of Westminster
10.2022 - 04.2023
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Explained information about quality, value and style of products to influence customer buying decisions.
Sales Assistant/ Key Holder
Premier Convenience Store
Congleton, Cheshire East
02.2021 - 09.2022
- Opened and closed store following procedures to facilitate safe and legal trading.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Interviewed, hired and trained employees on procedures and requirements, maintaining competent, high-performing teams.
- Prepared attractive merchandising displays to showcase promotional products.
- Finalised stocktakes on a weekly basis to ensure inventory data integrity.
Sales Assistant
Jollyes Pet Superstore
Congleton, Cheshire East
04.2020 - 02.2021
- Maintained up-to-date knowledge on all product lines to expertly resolve customer queries.
- Prioritised pet welfare by maintaining strong knowledge of animal care, nutrition and disease prevention.
- Promoted customer loyalty scheme at checkout.
- Organised displays to promote inventory and encourage customer purchases.
Education
A-Levels - Law
Congleton High School
Congleton 09/2019 - 06/2022
GCSEs -
Congleton High School
Congleton 09/2017 - 06/2019
Skills
- Money handling
- Retail merchandising expertise
- Face-to-face selling
- Superb time management
- Confident communicator
- Results-orientated
- Upselling expertise
- Financial records analysis
- Merchandising
Interests
- Deputy captain of netball team.
- Voluntary work with Cancer Research.
- Enjoy travel and building connections creating larger networks
Timeline
Retail Sales Assistant/ Supported supervisory role
Soletrader
10.2022 - 04.2023
Sales Assistant/ Key Holder
Premier Convenience Store
02.2021 - 09.2022
Sales Assistant
Jollyes Pet Superstore
04.2020 - 02.2021
A-Levels - Law
Congleton High School
09/2019 - 06/2022
GCSEs -
Congleton High School
09/2017 - 06/2019
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