Melanie Thomson
Aberdeen,Aberdeenshire
Summary
Accomplished well versed and approachable Sales Assistant excelling in delivering high levels of customer service for an optimum sales experience. As passionate in maintaining beautifully, well-stocked store displays as in exceeding customer satisfaction expectations.
Dedicated Retail Assistant offering 1 year of experience. Providing consistently high levels of customer service, whilst ensuring smooth running of deliveries, stock replenishment and creative visual merchandising.
Reliable sales associate with strengths in customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Driven professional. Prepared to learn and support the team.
Overview
23
23
years of professional experience
6006
6006
years of post-secondary education
Work history
Retail Sales Assistant
Befriend A Child Shop
Aberdeen, Aberdeenshire
03.2017 - 07.2017
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Updated product labelling and promotional pricing.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers in locating specific items to boost satisfaction.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Updated product labelling and pricing to reflect discounts and offers.
- Maintained knowledge of products and features to provide recommendations to customers.
Care Assistant
Care Watch
Aberdeen, Aberdeen City
03.2013 - 09.2013
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained confidentiality and compliance standards for optimised patient care.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Kept patient environments clean and neat following optimum hygiene standards.
- Supported numerous individuals in maximising physical, intellectual, emotional and social capabilities through individualised care plans.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Assisted with medicine
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Ensured patients took all medications as prescribed by their doctor,
- Prepared healthy meals with additional mealtime planning, feeding and support.
Lecturer in English
Brit College
City Of London, LND
11.2009 - 03.2010
- Delivered key academic concepts using engaging teaching methods, improving student understanding.
- Adapted diverse teaching methods to boost student focus.
- Reported on student progress to drive attainment.
- Managed challenging behaviour with firm and fair style.
- Engaged with students through conversational language, simplifying curriculum into relevant, understandable information.
- Promoted student welfare and followed safeguarding procedures.
- Covered various assigned literary works in line with current curriculum guidelines.
English Teacher
Profes And Clases
Barcelona
03.2008 - 06.2009
- Evaluated curriculum and procedures to reach high quality standards.
- Applied differentiated teaching methods to meet varied student needs.
- Planned engaging schemes of work for statutory and non-statutory assessment.
- Recommended effective additional learning resources, aiding continued student confidence and abilities.
- Highlighted importance of composition, grammar and sentence construction rules.
- Adapted diverse teaching methods to boost student focus.
- Created vibrant learning atmosphere through interactive exercises and discussions.
- Monitored difficulties in students to provide extra coaching and assistance.
ESOL Teacher
Barcelona Council Offices
Barcelona
06.2007 - 12.2007
- Established positive, productive classroom environments for maximised student engagement.
- Related course material to students' interests, preferences and experiences.
- Planned dynamic, interesting lessons by incorporating variety of mediums.
- Implemented practical and theoretical lessons in English language studies.
- Provided engaging educational resources to broaden student learning tools.
- Spoke clearly and concisely for optimised student comprehension.
- Built rapport with students, incentivising engagement and interaction.
- Prepared students to take official exams, achieving high success rate.
- Created bespoke learning aids and materials designed for non English speaking students.
ESOL Teacher
International House
Barcelona
01.2005 - 01.2005
- Related course material to students' interests, preferences and experiences.
- Planned dynamic, interesting lessons by incorporating variety of mediums.
- Implemented practical and theoretical lessons in English studies.
- Provided engaging educational resources to broaden student learning tools.
- Spoke clearly and concisely for optimised student comprehension.
- Built rapport with students, incentivising engagement and interaction.
- Prepared students to take official exams, achieving high success rate.
- Adapted teaching styles and resources to suit student age and ability.
- Taught Business English lessons in target language.
- Supported students in achieving personalised linguistic goals within desired timeframes.
English Lecturer
The College Of Building And Printing
Glasgow, GLG
01.2002 - 07.2002
- Developed and graded Higher writing assignments per deadlines.
- Incorporated movies to improve vocabulary and pronunciation, boosting average oral scores
- Boosted academic achievement, conducting one-to-one meetings to develop strategies for improved writing.
- Promptly addressing at-risk students.
- Guided student learning, developing handouts, worksheets and exercises.
- Developed critical thinking abilities by moderating thought-provoking group discussions.
- Ensured student confidence by developing clear, enriching student orientation programmes.
- Planned engaging schemes of work for statutory and non-statutory assessment.
- Prepared comprehensive feedback and revision plans for students.
- Managed challenging behaviour with firm and fair style.
- Covered various assigned literary works in line with current curriculum guidelines.
- Adapted diverse teaching methods to boost student focus.
- Delivered key academic concepts using engaging teaching methods, improving student understanding.
E-business Advisor
Work24
Glasgow, GLG
08.2000 - 04.2001
- Designed digital content for websites to engage audiences.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Provided internet solutions to small to medium sized businesses. Mainly creating content for small to medium sized business websites.
- Involved e-commerce, SEO, internet conferencing, online merchant banking, developing website content and general technical inquiries regarding anything concerning the internet portal.
- Channelled feedback from customers in order to develop and tailor the work 24internet portal that designed websites to customer needs and satisfaction.
Call Centre Agent
I.B.M
Greenock, IVC
04.1999 - 06.2000
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Logged call details and customer information in secure systems, improving data collection measures.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Increased client retention by building instant rapport and establishing customer trust.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Recommended call routing strategies, reducing average on-hold times.
- Attended regular product training to enhance customer advice.
- Reduced call waiting times through efficient management of 50+ daily inbound calls.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Maintained accurate records to simplify information flow between customer service and account management teams.
ESOL
Instito Stratford De Cultura De Leon
Leon
02.1998 - 04.1999
- Implemented practical and theoretical lessons for Cambridge exam studies.
- Established positive, productive classroom environments for maximised student engagement.
- Supported students in achieving personalised linguistic goals within desired timeframes.
- Prepared students to take official exams, achieving high success rate.
- Set and marked written and spoken language exams.
- Provided engaging educational resources to broaden student learning tools.
- Adapted teaching styles and resources to suit student age and ability.
- Tailored lesson delivery using proven techniques for students with additional learning needs.
English Teacher
Isca School Of English
Exeter, DEV
07.1998 - 08.1998
- Created vibrant learning atmosphere through interactive exercises and discussions.
- Adapted diverse teaching methods to boost student focus.
- Evaluated student progress by providing short quizzes, examinations and standardised tests.
- Set-up equipment and gathered teaching materials to prepare for lessons.
- Applied various instructional approaches, experiential learning and self-assessment to increase retention and understanding.
- Organised extra-curricular activities and field trips to supplement and enhance learning experience.
- Highlighted importance of composition, grammar and sentence construction rules.
- Provided additional support to struggling students, promoting improved academic confidence.
- Recommended effective additional learning resources, aiding continued student confidence and abilities.
- Managed challenging behaviour with firm and fair style.
- Delivered key academic concepts using engaging teaching methods, improving student understanding.
- Prepared comprehensive feedback and revision plans for students.
- Applied differentiated teaching methods to meet varied student needs.
- Monitored difficulties in students to provide extra coaching and assistance.
- Assessed students' progress to create and implement action plans.
- Taught spelling, pronunciation and sentence structure to form basic foundation of language.
- Engaged with students through conversational language, simplifying curriculum into relevant, understandable information.
Banking Assistant
Bank Of Scotland
Paisley, RFW
03.1997 - 05.1997
- Updated and devised a new filing system
ESOL Teacher
International House
Budapest
01.1997 - 03.1997
- Developed foreign language learning programmes for various ages and abilities.
- Tutored students struggling with specific barriers to learning.
- Established positive, productive classroom environments for maximised student engagement.
- Related course material to students' interests, preferences and experiences.
- Planned dynamic, interesting lessons by incorporating variety of mediums.
- Provided engaging educational resources to broaden student learning tools.
- Offered personalised constructive feedback to improve student development.
- Tailored lesson delivery using proven techniques for students with additional learning needs.
- Adapted teaching styles and resources to suit student age and ability.
Sectretary
Scotvision Audio Visual Company
Glasgow, Glasgow City
03.1995 - 09.1995
- Maintained accurate and up-to-date databases containing confidential information.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Drafted and distributed professional business letters and email correspondence.
- Addressed inquiries and responded via email or telephone follow-up.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Typed documents, updated websites and compiled information for meetings with exceptional speed.
- Use of Apple Mac, processing accounts, answering telephones, greeting clients and typing various reports and quotes for the sales team.
- Built positive relationships with customers and clients to maintain outstanding service provisions.
- Updated diaries and calendars with events, appointments and holidays for efficient planning.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
Florist
Harrows House of Flowers
Aberdeen, Aberdeenshire
09.1994 - 09.1995
- Made modern hand ties to the specifications of the order.
- Took orders from Brides to make their Wedding day as special as possible. However I would need training in Bridal Floristry as I usually took the orders showing photographs and listening to the bride's wishes to make bespoke bridal bouquets for her and her bridesmaids and for the brides mother and order arrangements for the venue.
- Received orders in person, by phone and through Interflora, processing within allocated timeframes.
- Transported floral arrangements for large-scale functions in line with customer requirements.
- Cleaned vases and swept shop floors to maintain tidy appearance.
- Checked and monitored quality of incoming cut flowers and chose the most fresh, beautiful and unusual flowers.
- Integrated designs with innovative floristry techniques and current trends.
- Worked with customers to determine type of arrangement desired and delivery information.
- Picked, packed and prepared flowers for the shop.
- Took orders for individualised arrangement recommendations based on customers' budget, occasion and preferences.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Merchandised stock and controlled stock levels, minimising costs and waste.
- Directed execution of visual merchandising techniques to drive sales and increase foot traffic.
- Completed opening and closing procedures each day.
- Maintained store cleanliness and swept the floor and cleaned glassware and flower vases.
- Bought and chose the flowers for the shop.
- Assessed customer tastes and budgets to recommend suitable items.
- Maintained exceptional store cleanliness.
- Addressed customer complaints to resolve escalated issues.
- Received orders in person, by phone and online, processing within allocated timeframes.
- Checked and monitored quality of incoming cut materials.
- Built exciting shop-front installations to increase customer footfall and social media presence.
- Shared knowledge and learnt throughout the store with Nicky Walker and my mother to encourage development of floristry skills among coworkers.
- Recommended cost-effective flower alternatives to client wishes to meet budgets.
- Monitored flower trends to meet customer demands and remain ahead of competitors.
- Sourced flowers from local suppliers to improve sustainability.
- Received and processed product returns.
- Completed opening and closing duties in line with established schedule.
Education
Masters of Arts - Business Studies, English, History
Glasgow University
09/1991 - 07.1994
Care certificate -
Carewatch
03/2013 - 08.2013
RSA/Cambridge Certificate of TEFL - TEFL
International House
08/1996 - 08.1996
Skills
- IT sales skills from working at Work24 and ATM security and computer fault helpline skills gained from working at IBM
- Excellent customer sales skills
- Good communication skills and computer literacy
- Interpersonal skills and teamwork
- Retail merchandising expertise
- Accurate money handling
- Superb time management
- Face-to-face selling
- Customer service
- stock control
- Returns
- Energetic self-starter
- Results driven
- Confident communicator
- Outgoing and enthusiastic
- Customer service oriented
- B2C sales and service
- Cash management
- Promotions
- Online sales
- Product promotions
- Fashion and styling expertise
Affiliations
- I have an interest in Fashion and Jewellery and like to keep up to date with the latest trends. I like to read and get information from media content, magazines newspapers and t.v. I like to go to the gym to keep fit and to relax I swim.
Languages
Spanish
Elementary
Timeline
Retail Sales Assistant
Befriend A Child Shop
03.2017 - 07.2017
Care Assistant
Care Watch
03.2013 - 09.2013
Lecturer in English
Brit College
11.2009 - 03.2010
English Teacher
Profes And Clases
03.2008 - 06.2009
ESOL Teacher
Barcelona Council Offices
06.2007 - 12.2007
ESOL Teacher
International House
01.2005 - 01.2005
English Lecturer
The College Of Building And Printing
01.2002 - 07.2002
E-business Advisor
Work24
08.2000 - 04.2001
Call Centre Agent
I.B.M
04.1999 - 06.2000
English Teacher
Isca School Of English
07.1998 - 08.1998
ESOL
Instito Stratford De Cultura De Leon
02.1998 - 04.1999
Banking Assistant
Bank Of Scotland
03.1997 - 05.1997
ESOL Teacher
International House
01.1997 - 03.1997
Sectretary
Scotvision Audio Visual Company
03.1995 - 09.1995
Florist
Harrows House of Flowers
09.1994 - 09.1995
Masters of Arts - Business Studies, English, History
Glasgow University
09/1991 - 07.1994
Care certificate -
Carewatch
03/2013 - 08.2013
RSA/Cambridge Certificate of TEFL - TEFL
International House
08/1996 - 08.1996
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