Victoria Cassidy
Andover,Hampshire
Summary
Experienced in delivering exceptional customer service and maintaining clean, organised sales floor. Strong communication skills with knack for building rapport with customers and colleagues. Quick learner with positive attitude, always ready to tackle new challenges with enthusiasm.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Retail Assistant, voluntary work
save the children charity
Hythe, Hampshire
05.2023 - 09.2023
- Assisted in taking deliveries and checking for missing or damaged goods.
Estimated prices based on item condition and type.
Monitored stock levels and ensured safe storage of items.
Moved goods around the shop and sorted items into categories.
Placed items on racks, labelled them, and maintained a clean area. - Maintained a tidy and safe shopping environment, following health and safety guidelines.
Warehouse Worker
co op
Andover, Hants
06.2020 - 10.2020
- Cleaned and maintained warehouse in compliance with safety standards.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Maintained a clean and safe working environment, following health and safety guidelines.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Assisted in the packaging of goods, preparing them for shipment or collection.
- Accurately followed verbal and written directions.
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
- Maintained cleanliness and organisation of warehouse to support smooth workflow.
- Selected, stored and used appropriate equipment to perform picking and packing tasks.
- Maintained cleanliness and organisation in the warehouse to support a safe working environment.
- Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
- Consistently complied with workplace health and safety measures to minimise operational risk.
- Recognised and reported defective material and equipment to warehouse supervisor.
- Collaborated with team members to optimise warehouse space and streamline operations.
- Collaborated with team members to streamline warehouse operations and increase efficiency.
- Identified and reported any damaged stock, facilitating swift resolution and replacement.
- Developed productive relationships with colleagues, fostering a positive team environment.
- Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency.
- Responded promptly to warehouse manager's requests, supporting a range of operational needs.
- Stayed within safety guidelines when handling cargo and working in hazardous environments.
- Created balanced, stable and organised stacks of goods inside warehouse.
- Operated equipment to move heavy materials and consistently followed health and safety standards.
- Transported pallets and heavy stock using forklift equipment.
- Operated pallet jacks and forklifts efficiently, moving stock to designated areas in the warehouse.
- Moved products using industrial trucks, forklifts and electric pallet jacks.
- Placed baggage onto conveyor belts to move items quickly between internal destinations.
- Used forklifts to safely transport cargo to assigned locations.
Preschool Practitioner
Rookwood school
Andover, Hants
09.2019 - 06.2020
- Developed child language skills through storytelling, role play and songs.
- Encouraged learning and development through play, activities and teaching.
- Helped children become more independent when performing daily tasks, assisting with dressing and toileting.
- Collaborated with parents and guardians, providing regular updates on child development and well-being.
- Coordinated and planned activities which kept children engaged and entertained throughout the day.
- Monitored children's progress, identifying areas for additional support and tailoring activities to individual needs.
- Maintained accurate records of children's progress, attendance, and any incidents.
- Promoted child learning development through interactive play.
- Participated in staff meetings and professional development courses to improve practice.
- Encouraged children's language development through storytelling and interactive discussions.
- Monitored child's learning progress and development throughout games, activities and lessons.
- Prepared lesson content and delivery based on curriculum requirements.
- Facilitated a safe and nurturing environment, adhering to health and safety guidelines.
- Taught students basic skills such as literacy, language and numeracy.
- Prepared learning materials and set up educational displays to enhance the learning experience.
- Supported children's personal care needs, respecting their dignity and fostering independence.
- Used imagination, innovation and creativity during activities, facilitating learning and development.
- Set targets for key children to build skills and confidence.
- Managed classroom behaviour effectively, implementing positive reinforcement strategies.
- Planned and organised mentally stimulating activities for toddlers.
- Forged positive, trusting relationships with children, parents and coworkers.
- Provided opportunities for creative expression through art, dramatic play and music.
- Built student confidence and social skills through interactive and group play.
- Observed child progress to detect signs of developmental, emotional, or health-related issues.
- Attended teacher and childcare training to keep up to date on curriculums and best practices.
- Provided a supportive atmosphere for children experiencing emotional difficulties.
- Organised and led outdoor activities to promote physical health and exploration.
- Adapted to young children's capabilities to maintain inclusive atmosphere.
- Guided development of proper eating, dressing and toilet habits.
- Helped young learners to reach curriculum objectives and personal targets.
- Maintained equipment and outdoor play areas.
- Disciplined appropriately and provided positive reinforcement in support of behavioural issues.
- Conducted observations and assessments, contributing to reports in line with the Early Years Foundation Stage EYFS .
- Conducted risk assessments to plan safe and fun activities.
- Instilled positive values through role-modelling.
- Utilised creative approaches to stimulate learning through play, art, and music.
- Maintained child safety and promptly resolved conflicts through meticulous observation.
- Encouraged children to reach their potential, giving tailored and constructive feedback.
- Identified factors impeding children's progress and provided further support.
- Ensured children activities stayed safe and within school rules by closely monitoring activities and intervening when necessary.
- Led group sessions and individual activities to support social skills development.
- Implemented strategies to engage parents in their children's learning and development.
- Supported children to express emotions by using evidence-based techniques.
- Evaluated curriculum effectiveness through reviews and assessments.
- Enhanced language acquisition using phonics learning tools.
- Adapted teaching methods to accommodate children with special educational needs.
- Prepared school meals, snacks and drinks for children during lunchtime periods, following individual dietary requirements.
- Developed and implemented engaging educational programmes to foster early childhood development.
- Applied Early Years Foundation Stage (EYFS) knowledge to track and boost attainment.
- Completed rigorous reporting to comply with nursery policies and procedures.
- Led storytelling and reading sessions to enhance children's language abilities and foster a love for literature.
- Managed classroom behaviour effectively by employing positive reinforcement and conflict resolution techniques.
Pre school practitioner
Rising fives
Witchurch, Hampshire
03.2015 - 06.2019
- Developed child language skills through storytelling, role play and songs.
- Encouraged learning and development through play, activities and teaching.
- Helped children become more independent when performing daily tasks, assisting with dressing and toileting.
- Collaborated with parents and guardians, providing regular updates on child development and well-being.
- Coordinated and planned activities which kept children engaged and entertained throughout the day.
- Monitored children's progress, identifying areas for additional support and tailoring activities to individual needs.
- Maintained accurate records of children's progress, attendance, and any incidents.
- Promoted child learning development through interactive play.
- Participated in staff meetings and professional development courses to improve practice.
- Encouraged children's language development through storytelling and interactive discussions.
- Monitored child's learning progress and development throughout games, activities and lessons.
- Facilitated a safe and nurturing environment, adhering to health and safety guidelines.
- Taught students basic skills such as literacy, language and numeracy.
- Prepared learning materials and set up educational displays to enhance the learning experience.
- Supported children's personal care needs, respecting their dignity and fostering independence.
- Used imagination, innovation and creativity during activities, facilitating learning and development.
- Set targets for key children to build skills and confidence.
- Managed classroom behaviour effectively, implementing positive reinforcement strategies.
- Planned and organised mentally stimulating activities for toddlers.
- Provided opportunities for creative expression through art, dramatic play and music.
- Built student confidence and social skills through interactive and group play.
- Observed child progress to detect signs of developmental, emotional, or health-related issues.
- Attended teacher and childcare training to keep up to date on curriculums and best practices.
- Provided a supportive atmosphere for children experiencing emotional difficulties.
- Organised and led outdoor activities to promote physical health and exploration.
- Adapted to young children's capabilities to maintain inclusive atmosphere.
- Helped young learners to reach curriculum objectives and personal targets.
- Maintained equipment and outdoor play areas.
- Disciplined appropriately and provided positive reinforcement in support of behavioural issues.
- Conducted observations and assessments, contributing to reports in line with the Early Years Foundation Stage EYFS .
- Conducted risk assessments to plan safe and fun activities.
- Instilled positive values through role-modelling.
- Utilised creative approaches to stimulate learning through play, art, and music.
- Maintained child safety and promptly resolved conflicts through meticulous observation.
- Identified factors impeding children's progress and provided further support.
- Ensured children activities stayed safe and within school rules by closely monitoring activities and intervening when necessary.
- Led group sessions and individual activities to support social skills development.
- Implemented strategies to engage parents in their children's learning and development.
- Supported children to express emotions by using evidence-based techniques.
- Evaluated curriculum effectiveness through reviews and assessments.
- Enhanced language acquisition using phonics learning tools.
- Managed feeding and nap schedules for babies.
- Developed and implemented engaging educational programmes to foster early childhood development.
- Completed rigorous reporting to comply with nursery policies and procedures.
- Fostered a safe and nurturing environment conducive to child development and learning.
- Managed classroom behaviour effectively by employing positive reinforcement and conflict resolution techniques.
- Led storytelling and reading sessions to enhance children's language abilities and foster a love for literature.
- Assisted children with personal care routines, including toileting and hygiene, respecting their independence and privacy.
- Monitored playground activities to ensure child safety and promote fair play.
- Coordinated and supervised indoor and outdoor play to encourage physical activity and social interaction among children.
- Implemented health and safety policies rigorously to prevent accidents and ensure a clean and healthy classroom environment.
Professional Nanny
Tigers day nursery
Newbury, Berkshire
08.2003 - 02.2015
- Supported children's hygiene needs with personalised support and diligent potty training.
- Planned and created exciting activities for children that were stimulating, educational and engaging.
- Developed and implemented structured daily routines to promote healthy habits and discipline in children's lives.
- Built strong, trusting relationships with children, creating a secure and comforting environment.
- Cleaned house, including laundry, sweeping and mopping.
- Read with children to improve reading skills.
- Built and maintained positive relationships with parents and children to win trust.
- Took children on outings to local parks and playgroups, encouraging play with others.
- Engaged children with games, quizzes and puzzles.
- Conducted light housekeeping duties related to the children, including laundry, room tidying, and organising play areas.
- Entertained children with games, stories and age-appropriate films.
- Supervised children while parents were on multi-day trips.
- Communicated with parents to provide daily feedback about child's development and progress.
- Promoted good behaviours using positive reinforcement.
- Cleaned and sanitised play areas and equipment for excellent health and hygiene standards.
- Met child's hygienic needs by changing nappies, helping with hand washing and potty training.
- Maintained open and transparent communication with parents regarding children's progress and any concerns.
- Created fun resources for children to aid learning and development.
- Prepared nutritious meals and snacks according to dietary requirements, fostering healthy eating habits.
- Nurtured emotional intelligence by teaching empathy, sharing, and conflict resolution skills.
- Organised and supervised safe outings to parks, museums, and libraries, enriching children's learning experiences.
- Prepared healthy, nutritious meals for children and supported with feeding.
- Targeted activities and games to suit children's ages and abilities.
- Created safe environment for children by removing hazards and enforcing appropriate boundaries.
- Set up equipment for children and monitored use to prevent accidents and injuries.
- Administered medication and minor first aid to sick and injured children.
- Developed engaging educational activities tailored to children's developmental stages, promoting intellectual growth.
- Developed positive child care environments through appropriate behaviour management.
- Guided children's social development through balanced approach involving learning and free play.
- Encouraged language development and literacy through storytelling and reading sessions, instilling a love for books.
- Promoted good hygiene with instruction on proper techniques, consistent monitoring and personal assistance.
- Negotiated resolutions to sibling disputes, promoting fair play and mutual respect among children.
- Observed children at play and during learning periods to identify concerns and informed parents of serious issues.
- Kept detailed records of children's development, milestones, and daily activities for parental review.
- Administered first aid and medication as required, ensuring children's safety and well-being at all times.
- Modelled appropriate social behaviours to encourage children's social and emotional development.
- Coordinated outdoor activities and recreational sporting events to keep children moving.
- Encouraged sharing and considerate play to aid social development.
- Supervised large groups during outdoor play and field trips.
- Designed creative arts and crafts activities, stimulating children's imagination and fine motor skills.
- Undertook appropriate educational activities with children to nurture children's interests.
Professional Nanny
Self employed
Crondall, Hampshire
06.2001 - 08.2003
- Supported children's hygiene needs with personalised support and diligent potty training.
- Planned and created exciting activities for children that were stimulating, educational and engaging.
- Developed and implemented structured daily routines to promote healthy habits and discipline in children's lives.
- Built strong, trusting relationships with children, creating a secure and comforting environment.
- Cleaned house, including laundry, sweeping and mopping.
- Read with children to improve reading skills.
- Built and maintained positive relationships with parents and children to win trust.
- Took children on outings to local parks and playgroups, encouraging play with others.
- Engaged children with games, quizzes and puzzles.
- Conducted light housekeeping duties related to the children, including laundry, room tidying, and organising play areas.
- Entertained children with games, stories and age-appropriate films.
- Supervised children while parents were on multi-day trips.
- Communicated with parents to provide daily feedback about child's development and progress.
- Promoted good behaviours using positive reinforcement.
- Provided healthy meals and snacks to meet children's dietary needs.
- Cleaned and sanitised play areas and equipment for excellent health and hygiene standards.
- Met child's hygienic needs by changing nappies, helping with hand washing and potty training.
- Dropped and picked children from school on time in adherence to school rules.
- Maintained open and transparent communication with parents regarding children's progress and any concerns.
- Organised groceries and shopping for family with approved item list.
- Created fun resources for children to aid learning and development.
- Prepared nutritious meals and snacks according to dietary requirements, fostering healthy eating habits.
- Nurtured emotional intelligence by teaching empathy, sharing, and conflict resolution skills.
- Organised and supervised safe outings to parks, museums, and libraries, enriching children's learning experiences.
- Prepared healthy, nutritious meals for children and supported with feeding.
- Targeted activities and games to suit children's ages and abilities.
- Created safe environment for children by removing hazards and enforcing appropriate boundaries.
- Set up equipment for children and monitored use to prevent accidents and injuries.
- Coordinated daily schedules, managing school pickups, extracurricular activities, and appointments efficiently.
- Implemented consistent bedtime routines, supporting children's health and well-being through adequate rest.
- Administered medication and minor first aid to sick and injured children.
- Developed engaging educational activities tailored to children's developmental stages, promoting intellectual growth.
- Developed positive child care environments through appropriate behaviour management.
- Guided children's social development through balanced approach involving learning and free play.
- Encouraged language development and literacy through storytelling and reading sessions, instilling a love for books.
- Promoted good hygiene with instruction on proper techniques, consistent monitoring and personal assistance.
- Negotiated resolutions to sibling disputes, promoting fair play and mutual respect among children.
- Observed children at play and during learning periods to identify concerns and informed parents of serious issues.
- Kept detailed records of children's development, milestones, and daily activities for parental review.
- Administered first aid and medication as required, ensuring children's safety and well-being at all times.
- Coordinated outdoor activities and recreational sporting events to keep children moving.
- Established and maintained relaxing night time schedule to encourage good sleeping habits.
- Encouraged sharing and considerate play to aid social development.
- Facilitated positive behaviour through reinforcement techniques, cultivating a respectful and harmonious household environment.
- Transported children to and from school, outdoor spaces and educational locations.
- Designed creative arts and crafts activities, stimulating children's imagination and fine motor skills.
- Undertook appropriate educational activities with children to nurture children's interests.
- Implemented positive techniques for corrective disciplinary measures.
- Adapted activities and routines to meet the evolving needs of children as they grow.
- Maintained impeccable records of children's activities, personal details and fees owed.
- Oversaw groups of children in after school centres, maintaining safety, offering activities and assisting with assignments.
- Engaged in continuous professional development, attending workshops and seminars on childcare best practices.
Professional Nanny
Teddies
Farnham, Surrey
09.1997 - 06.2001
- Supported children's hygiene needs with personalised support and diligent potty training.
- Planned and created exciting activities for children that were stimulating, educational and engaging.
- Developed and implemented structured daily routines to promote healthy habits and discipline in children's lives.
- Built strong, trusting relationships with children, creating a secure and comforting environment.
- Cleaned house, including laundry, sweeping and mopping.
- Read with children to improve reading skills.
- Built and maintained positive relationships with parents and children to win trust.
- Took children on outings to local parks and playgroups, encouraging play with others.
- Engaged children with games, quizzes and puzzles.
- Conducted light housekeeping duties related to the children, including laundry, room tidying, and organising play areas.
- Entertained children with games, stories and age-appropriate films.
- Supervised children while parents were on multi-day trips.
- Communicated with parents to provide daily feedback about child's development and progress.
- Promoted good behaviours using positive reinforcement.
- Provided healthy meals and snacks to meet children's dietary needs.
- Cleaned and sanitised play areas and equipment for excellent health and hygiene standards.
- Met child's hygienic needs by changing nappies, helping with hand washing and potty training.
- Maintained open and transparent communication with parents regarding children's progress and any concerns.
- Dropped and picked children from school on time in adherence to school rules.
- Created fun resources for children to aid learning and development.
- Prepared nutritious meals and snacks according to dietary requirements, fostering healthy eating habits.
- Organised and supervised safe outings to parks, museums, and libraries, enriching children's learning experiences.
- Nurtured emotional intelligence by teaching empathy, sharing, and conflict resolution skills.
- Prepared healthy, nutritious meals for children and supported with feeding.
- Targeted activities and games to suit children's ages and abilities.
- Created safe environment for children by removing hazards and enforcing appropriate boundaries.
- Set up equipment for children and monitored use to prevent accidents and injuries.
- Implemented consistent bedtime routines, supporting children's health and well-being through adequate rest.
- Guided children's social development through balanced approach involving learning and free play.
- Encouraged language development and literacy through storytelling and reading sessions, instilling a love for books.
- Promoted good hygiene with instruction on proper techniques, consistent monitoring and personal assistance.
- Negotiated resolutions to sibling disputes, promoting fair play and mutual respect among children.
- Observed children at play and during learning periods to identify concerns and informed parents of serious issues.
- Kept detailed records of children's development, milestones, and daily activities for parental review.
- Administered first aid and medication as required, ensuring children's safety and well-being at all times.
- Modelled appropriate social behaviours to encourage children's social and emotional development.
- Coordinated outdoor activities and recreational sporting events to keep children moving.
- Encouraged sharing and considerate play to aid social development.
Education
GCSEs - Maths L2, English L2
Guildford college
surrey1998
Diploma of Higher Education - NNEB
Guildford college
Surrey1997
Diploma of Higher Education - health and social care
Farnham college
Surrey1994
GCSEs - Secondary school
Weydon school, Farnham
Surrey1993
Skills
- Customer service
- Stock management
- Inventory control
- Product pricing
- Able to use my initiative
- Thorough and pay attention to detail
- Able to work well with my hands
- Ambition and desire to succeed
- Physical endurance
- Customer service skills
- Knowledge of public safety and security
- Knoledge of teaching and the ability to design courses
- Sensitivity and understanding
- Able to work well with others
- Patience and the ability to remain calm in stressful situations
- Able to understand people's reactions
- Able to come up with new ways of doing things
- Flexible and open to change
- Exellent verbal communication skills
- Able to carry out basic tasks on a computor and hand held devices
- Health compliance
- Team collaboration
- Area maintenance
- Delivery coordination
- Safety adherence
- Organizational skills
- Communication skills
- Problem resolution
- Time management
- Retail merchandising
- Sales support
- Shelf stocking
- Patience and empathy
- Outstanding customer service
- Communication excellence
- Efficient multitasking
- Stocking shelves
- Till and cash handling
- Complaint handling
- Resilient under pressure
- Confident communicator
- Outgoing and enthusiastic
- Product knowledge
- Cash register operation
- Multitasking efficiency
- Store cleanliness maintenance
- Cleanliness standards
- Empathetic listening
- Face-to-face selling
- Stock room management
- Money handling
- Stress resilience
- Cash handling
- Health and Safety regulations
- Superb time management
- Retail industry understanding
- Cash management
- Stock replenishment
- Stock counting
- Health and safety procedures
- Store opening and closing duties
- Cash handling accuracy
- Client relationship building
- Barcode scanning
- Computer literate
- Accurate money handling
- Refund and exchange processing
- Conflict Resolution
- Online order processing
- Energetic self-starter
- Product knowledge retention
- Product labeling
- Complaint resolution
- Visual display creativity
- Upselling techniques
- Sales persuasion
- Sales techniques
- Understanding buyer behaviour
- Data entry proficiency
- Product placement strategies
- Merchandising display expertise
- Time-Sensitive promotion familiarity
- Electronic payment system operations
- Point-Of-Sale systems operation
- Promotions
- Discount calculation
- Technical product knowledge
- Stock audits
- Knowledge of retail laws
- Retail sales reporting
- Window dressing
- Dispute management
- Upselling expertise
- Merchandising
- Building brand loyalty
- Visual merchandising
- Merchandise pricing
- Sales reporting
- Customer needs anticipation
- Loss prevention
- Salesmanship
- Deal closing
- Product demonstrations
- Loss prevention awareness
- Customer retention
- Product demonstration
Certification
- Full Licence
- Chartered Pre Nursing NNEB
- Pre Nursing Health and social care certified
- Maths and English certified
Hobbies and interests
- Arts and Crafts
Timeline
Retail Assistant, voluntary work
save the children charity
05.2023 - 09.2023
Warehouse Worker
co op
06.2020 - 10.2020
Preschool Practitioner
Rookwood school
09.2019 - 06.2020
Pre school practitioner
Rising fives
03.2015 - 06.2019
Professional Nanny
Tigers day nursery
08.2003 - 02.2015
Professional Nanny
Self employed
06.2001 - 08.2003
Professional Nanny
Teddies
09.1997 - 06.2001
GCSEs - Maths L2, English L2
Guildford college
Diploma of Higher Education - NNEB
Guildford college
Diploma of Higher Education - health and social care
Farnham college
GCSEs - Secondary school
Weydon school, Farnham