Jaye Laud
Weston Hills,Spalding
Summary
Experienced property professional with a background in both lettings negotiation and property management. Skilled in conducting viewings, negotiating agreements, building strong client relationships, and managing property portfolios. Proven ability to deliver excellent customer service, meet performance targets, and communicate effectively with landlords, tenants, buyers, and sellers.
Overview
31
31
years of professional experience
6
6
years of post-secondary education
Work history
Lettings Negotiator & Property Manager
Belvoir, Munton & Russell
Spalding, Lincolnshire
2019.06 - Current
- Conduct property viewings and answer tenant enquiries promptly and professionally.
- Match prospective tenants to properties using preferences and availability criteria.
- Negotiate rental agreements between landlords and tenants with clear terms.
- Market properties through online portals and agency databases for exposure.
- Complete tenant referencing and carry out right-to-rent checks accurately.
- Prepare tenancy agreements and related documents to support smooth starts.
- Build relationships with landlords and generate new lettings enquiries.
- Manage portfolio of 200 residential properties within agreed service standards.
- Coordinate maintenance and repairs with contractors and track completion.
- Conduct property inspections and report findings in agreed formats.
- Handle tenancy renewals, rent reviews, and deposit matters promptly.
- Resolve tenant disputes and complaints with clear next steps.
- Ensure compliance with UK lettings legislation and safety regulations.
- Streamlined administrative tasks, improving office efficiency.
Property Manager
Leaders
St Ives, Cambridgeshire
2017.05 - 2019.06
- Managed portfolio of residential rental properties in target driven environment.
- Liaised with property owners, tenants and subcontractors via email, telephone and in person.
- Responsible for property inspections, check-out inspections and inventory reports, along with arranging maintenance and safety inspections.
- Left of own accord to move from Cambridgeshire to Lincolnshire.
Claims Handler/Trainer
Polygon Property Damage Restoration Services UK Ltd
Huntingdon, Cambridgeshire
2012.03 - 2017.05
- Handled 150 fire, flood, and water damage claims daily in service centre.
- Provided claims handling support to insurers, policyholders, and loss adjusters.
- Trained, coached, and mentored new staff through onboarding and casework.
- Supported claims system development by assisting testing and implementation activities.
- Left role voluntarily to gain private rental sector experience.
Customer Care Advisor/Customer Returns Manager/Trainer
Cath Kidston Ltd
Eaton Socon, Cambridgeshire
2008.07 - 2012.03
- Delivered high-standard customer service by phone, post and email within worldwide call centre.
- Processed refunds and exchanges accurately within target-driven call centre workflows.
- Investigated faulty product claims and analysed data to identify recurring issues.
- Resolved customer queries and complaints proactively to completion in each case.
- Inducted, mentored, and coached new staff consistently from start to finish.
- Developed, produced, and delivered training materials for new starters and updates.
- Left employment voluntarily due to company relocation.
Medical Laboratory Technician
Hinchingbrooke Hospital NHS Trust, Pathology Laboratory
Huntingdon, Cambridgeshire
2004.09 - 2008.07
- Coordinated end-to-end sample preparation for reliable analysis under pressure.
Registered samples to maintain traceability throughout laboratory workflows.
Chose part-time university work to build laboratory accountability habits.
Community Carer
Leonard Cheshire
Brampton, Cambridgeshire
1995.01 - 2002.09
- Improved outcomes for adults with physical and mental disabilities through coordinated community support.
- Enhanced elderly clients' day-to-day wellbeing by delivering structured personal care routines.
- Strengthened long-term stability by pursuing full-time further and higher education as mature student and single parent.
Education
Higher National Certificate (HNC) - Forensic Science
Anglia Ruskin University
Cambridge, Cambridgeshire 2004.09 - 2008.07
Access to Higher Education (A Level Equivalent) - English, Mathematics, Biology, Psychology, Chemistry & Physics
Huntingdonshire Regional College
Huntingdon, Cambridgeshire 2002.09 - 2004.07
Skills
- Negotiation skills
- Relationship building and client management
- Property marketing and presentation
- Strong communication and customer service skills
- Excellent organisation and time management
- Problem-solving and conflict resolution
- Knowledge of UK property market and legislation
- Client relationship management
- Ability to work under pressure and manage multiple cases simultaneously
References
References available upon request.
Timeline
Lettings Negotiator & Property Manager
Belvoir, Munton & Russell
2019.06 - Current
Property Manager
Leaders
2017.05 - 2019.06
Claims Handler/Trainer
Polygon Property Damage Restoration Services UK Ltd
2012.03 - 2017.05
Customer Care Advisor/Customer Returns Manager/Trainer
Cath Kidston Ltd
2008.07 - 2012.03
Higher National Certificate (HNC) - Forensic Science
Anglia Ruskin University
2004.09 - 2008.07
Medical Laboratory Technician
Hinchingbrooke Hospital NHS Trust, Pathology Laboratory
2004.09 - 2008.07
Access to Higher Education (A Level Equivalent) - English, Mathematics, Biology, Psychology, Chemistry & Physics
Huntingdonshire Regional College
2002.09 - 2004.07
Community Carer
Leonard Cheshire
1995.01 - 2002.09