Hayley Boulton

I began my career on the Maintenance team, I then progressed to front of office where I would take calls from landlords and tenants, answering emails and booking viewings, the bullet points below show everything I did on a day-to-day basis

• Negotiated letting contracts between landlord and applicant to agree on favourable terms for both parties.
• Conducted viewings with potential tenants, highlighting property features and answering questions to facilitate decision-making.
• Delivered exceptional customer service, addressing queries and concerns promptly to ensure client satisfaction.
• Assisted clients with relocation services, providing support throughout the moving process.
• Collaborated with maintenance teams to coordinate repairs and improvements, ensuring properties remained attractive and safe for tenants.
• Implemented effective time management strategies, prioritising tasks to meet deadlines and client expectations consistently.
• Managed an extensive portfolio of rental properties, maintaining up-to-date knowledge of each to advise clients accurately.
• Provided landlords with accurate and competitive renting appraisals based on [Location] rental market knowledge.
• Developed and maintained strong relationships with landlords, conducting regular property inspections to uphold standards.
• Effectively managed appointment schedule and workload using firstly Agent OS and then Loop,
• Dealt with nuisance issues impacting tenant happiness and occupancy rates.
• Conducted property viewings, highlighting key features to prospective tenants.
• Managed rental finances, late payments, expense record-keeping and payment processing.
• Assisted property owners in locating tenants to lease or rent available space.
• Provided prospective tenants with information on local amenities and transport links, enhancing the attractiveness of properties.
• Followed up leads and general enquiries daily via phone, email,
• Interviewed tenants, assessed finances and ran credit checks.
• Developed and maintained strong relationships with property owners, offering personalised service and advice.
• Collaborated with photographers and stagers to present properties in the best possible light.
• Responded to tenant enquiries and issues promptly, providing solutions to maintain satisfaction and minimise complaints.
• Interviewed clients to determine property needs and preferences.
• Mediated disputes between landlords and renters on property issues and utilities.
• Maintained comprehensive records of all transactions, communications, and agreements for audit purposes and regulatory compliance.
• Recorded and processed rental payments accurately, chasing arrears where necessary to maintain financial stability.
• Implemented repairs and maintained maintenance schedules to keep properties in optimum condition.
• Conducted credit and reference checks on prospective tenants to assess reliability and suitability for the property.
• Prepared detailed tenancy agreements, incorporating specific terms and conditions to protect all parties involved.

• Provided support to customers, assisting with policy terms, coverage options, renewals and claims handling.
• Collaborated with brokers to refine underwriting criteria, enhancing clarity and consistency in risk assessment processes.
• Collaborated with brokers to negotiate terms and facilitate smooth policy issuance.
• Explained complex policy details in a non-technical manner.
• Answered customer questions and concerns regarding insurance policies and coverage.
• Monitored ongoing policy performance, identifying trends and making adjustments to underwriting criteria as necessary.
• Wrote policy documentation for customers and brokers to determine risks and inform decision-making.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Effectively communicated details of insurance and conditions, risk coverage, premiums and benefits to clients, promptly answering questions and concerns.
• Reviewed legal documents for compliance with industry standards, safeguarding both client interests and company integrity.
• Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
• Assisted clients to determine the type and level of coverage required according to their individual circumstances.
• Reviewed insurance contracts, checking for accuracy and completeness.
• Researched coverage and premium options.
• Accurately calculated premiums for clients, establishing method of payment and setting up recurring billing cycles.
• Presented and clearly explained insurance policy options based on clients' needs and goals.
• Obtained vital information to specify insurance type and coverage level.
• Prepared necessary paperwork required to process insurance sales and renewals.
• Advised existing and prospective clients on different insurance policies.
• Liaised with legal teams to ensure policy wording complies with current legislation and protects both client and company interests.
• Reviewed and revised existing policies to reflect changes in risk profile, maintaining accuracy in coverage and compliance.
• Monitored and responded to control and exception reports, complying with policy requirements.
• Negotiated reinsurance contracts to spread risk and protect company assets.
• Worked with colleagues to review, accept or deny new and renewal business.
• Maintained detailed records of underwriting decisions, ensuring regulatory compliance and facilitating transparent audits.
• Developed and delivered training sessions for new staff on underwriting principles and company procedures, fostering team expertise.
• Processed claims efficiently, verifying authenticity and determining appropriate settlement actions within agreed timelines.
• Participated in industry seminars to stay abreast of regulatory changes and market developments.
• Diligently recorded information about clients and their policies