Janice Eady

Nelmes Primary School-SENS Teaching Assistant

• Delivering special needs teaching assistance within primary school environment working with pupils between ages of 4 and 11
• Supporting class teacher ,working in group setting of pupils with disabilities ranging from mild to severe
• Contributing to delivery of teaching and tutorials to provide engaging and enjoyable lessons to meet learning objectives
• Creatively researching,devising and applying interactive methods to teach inside and outside classroom to enhance learning for pupils with autism,aspergers,dyslexia,emotional and social and communication needs
• Adapting communication to each individual pupil to ensure they feel heard and understood
• Utilising various activities to help pupils develop verbal communication and enhance gross motor skills
• Providing adapted literacy and numeracy sessions to enhance basic skills and confidence building throughb encouragement,guidance and praise
• Playing key role in regular reviews ,identifying and implementing future goals

• Successfully used negotiation and selling skills to promote photographic and leisure packaged products to clients over phone
• Followed up sales leads from promotions and converted leads into bookings,ensuring that company targets were met or exceeded to maximise revenue growth
• Addressing,managing,resolving client feedback and inquiries about products
• Ensuring clients fully understood contractual rights and obligations for company products to enhance,build and maintain positive relationships and company reputation
• Oversaw reception functions including meet and greet to ensure excellent customer service at all times to promote company
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• Ensuring visual merchandising standards were maintained with regular display updates to promote company
• Handled till transactions,maintaining accurate records
• Assisted with stock replenishment to maintain store appearance
• Ensured customers were directed to appropriate products according to their requirements to enhance customer satisfaction
• Boosted sales through suggestions of alternative selling and marketing initiatives of products
• Supported team members to provide operational efficiency
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• Handled large amounts of cash securely and accurately
• Managed financial transactions and monitored fraudulent activity to reduce potential risks
• Trained junior colleagues to improve branch performance and operational efficiency
• Provided solutions for client banking queries and complaints to enhance positive customer relationships
• Monitored and controlled clients accounts for debt management
• Worked with colleagues effectively to maintain solid team environment
• Undertook high profile and sensitive roles ensuring resilience and adaptability at all times