JANE HILARY PLEWS
Harrogate,N Yorkshire
Summary
Experienced professional with extensive knowledge and expertise in food and beverage, hospitality, and customer service. Demonstrates a strong ability to deliver exceptional service within the food and beverage industry, ensuring high standards of quality and guest satisfaction. Adept at fostering positive customer experiences while maintaining operational efficiency. Committed to leveraging skills to contribute to organisational success and drive continued growth in the hospitality sector.
Overview
36
36
years of professional experience
1
1
Certification
Work history
Customer Assistant
N Yorkshire packaging company
N Yorkshire
2004.11 - 2024.09
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Explored new business opportunities with existing customers.
- Explained product features and benefits to customers, discussing advantages of various products.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Customer Assistant with a demonstrated history of working in the packaging industry.
- Skilled in Customer Service, Sales, and Communication.
- Strong operations professional with a focus on customer satisfaction.
Lounge supervisor
Principal Hotels
Harrogate, N Yorkshire
1988.07 - 1998.11
- Customer service
- Food preparation
- Cash taking
- Bar service
- Hygiene
- Food certificates
- First aid
- During my employment I also worked in the restaurant doing all forms of service ie breakfast lunch and dinner along with function work
- Also I did a housekeeping role for a period of time
- Analysed customer feedback and suggested improvements to products and services, contributing to continuous improvement efforts.
- Built rapport with customers through courteous and professional communications.
Education
GCSEs -
Stainsby school
MiddlesbroughDiploma - Travel
Kirby college
MiddlesbroughSkills
- Wide knowledge and experience of food and beverage
- Hospitality
- Customer service
- Food and beverage
Certification
- Food hygiene
- First Aid
CONTACT
- N Yorkshire HG2 7HJ
- Jplews@tesco.co.uk
- 0798567890
Affiliations
- Cooking Home Decor Flower Arranging Theate
References
References available upon request.
Timeline
Customer Assistant
N Yorkshire packaging company
2004.11 - 2024.09
Lounge supervisor
Principal Hotels
1988.07 - 1998.11
Diploma - Travel
Kirby college
GCSEs -
Stainsby school