Jamie Sims
Poringland,Norfolk
Summary
Seasoned professional with 14 years of experience and a strong work ethic. Demonstrated ability to exceed performance targets consistently, earning recognition for outstanding contributions.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work History
Store Manager
CeX
Norwich
03.2019 - 12.2025
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Led a team of 28 staff, providing training, performance feedback, and personal development support.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
Assistant Manager
CeX
Norwich
05.2017 - 03.2019
- Monitored staff performance and developed improvement plans.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Trained new employees on company policies, customer service excellence, and sales techniques.
Supervisor Leader
CeX
Norwich
02.2015 - 05.2017
- Delegated tasks to team members according to strengths, maximising team efficiency and sales.
- Resolved team conflicts, enhancing collaboration and promoting a supportive work culture.
- Aligned daily activities with upper management targets to ensure team focus and direction.
- Ordered supplies and equipment to keep inventory levels adequate.
Supervisor
CeX
Norwich
08.2014 - 05.2017
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Gave clear staff instruction to achieve production output.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Maintained high standards of cleanliness and organisation in the workplace.
Sales Assistant
CeX
Norwich
02.2012 - 08.2014
- Advised customers on product range, price, delivery, warranties and product use.
- Participated in staff training sessions to develop product knowledge and sales techniques.
- Demonstrated products to customers to show features and promote items.
- Facilitated returns and exchanges, adhering to store policies and customer preferences.
Apprentice Video Editor
Epic Studios
Norwich
12.2010 - 01.2012
- Oversaw multiple video editing projects concurrently, meeting tight deadlines while maintaining high-quality standards.
- Edited and assembled raw footage, incorporating special effects and transitions to create compelling video narratives for various platforms.
- Enhanced video content by colour grading, correcting footage, and applying creative editing techniques to achieve desired aesthetics.
- Configured microphones, cameras, and output devices to ensure optimal audio-visual quality for projects.
PC Technician
Computer Assist
North Walsham
04.2008 - 10.2010
- Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, improving client satisfaction and reducing downtime.
- Diagnosed and resolved software and hardware issues, enhancing system performance and user satisfaction.
- Installed hardware and software to align with system specifications and user requirements.
- Assisted customers in setting up systems, applications, and software to enhance user experience.
Education
GCSEs - Maths, English
Paston College
North Walsham 09.2004 - 07.2006
Certificate of Higher Education - Sports Science, Information Technology
Paston College
North Walsham 09.2004 - 07.2006
GCSEs - Double Science, Drama, Media Studies
North Walsham High School
North Walsham 09.1999 - 07.2004
Skills
- Conflict resolution
- Report preparation
- Team coordination
- Records management
Timeline
Store Manager
CeX
03.2019 - 12.2025
Assistant Manager
CeX
05.2017 - 03.2019
Supervisor Leader
CeX
02.2015 - 05.2017
Supervisor
CeX
08.2014 - 05.2017
Sales Assistant
CeX
02.2012 - 08.2014
Apprentice Video Editor
Epic Studios
12.2010 - 01.2012
PC Technician
Computer Assist
04.2008 - 10.2010
GCSEs - Maths, English
Paston College
09.2004 - 07.2006
Certificate of Higher Education - Sports Science, Information Technology
Paston College
09.2004 - 07.2006
GCSEs - Double Science, Drama, Media Studies
North Walsham High School
09.1999 - 07.2004