Samantha Lea-anne Harvey
Swaffham, Norfolk,Norfolk
Summary
Compassionate Senior support worker with 24 years of experience in the provision of support working with children and adults with complex care needs. I have gained qualifications within the healthcare sector with health and social care level 3, I also have a level 3 BTEC in Manuel handling. Have undertaken a job role within safeguarding as an advisor for scope working alongside Norfolk safeguarding teams. Also undertook a care certificate which I gained working within a care home setting.
I undertook a self-employed working role within palliative care working in homes alongside multi-professional teams and supporting the emotional needs of the family
I have also gained catering experience working as a grill chef and cook I have a level 3 supervisory food hygiene certificate also an NVQ level 1 food and drink service.
I am computer literate, gaining knowledge from working in a hotel reception and Dentist reception working with several in-house systems alongside the Microsoft Office packages.
I really strive to work hard and achieve with a strong work ethic and desire to succeed, I am a happy compassionate lady who is reliable and approaches each day and unique challenges with enthusiasm, patience, and humour.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work history
General Assistant
The Feed
Norwich
07.2021 - 08.2022
- Working within Kettle Foods Bistro, cooking breakfast menu, including service, and other food preparations, cash handling, keeping the kitchen clean and tidy
- Collaborated with the kitchen team to deliver fast and accurate orders with delicious food.
- Adhered to health and safety requirements for cleaning surfaces, cooking items, and equipment.
- Completed daily opening and closing duties to support kitchen operations and prepare for busy periods.
- Including all aspects of kitchen management.
- Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.
- Monitored storage temperature controls, keeping stored ingredients fresh.
- Enforced proper sanitation practices to prevent food spoilage and contamination.
Receptionist/Admin
SMILE DENTISTRY
11.2019 - 02.2020
- All admin and reception duties, Being front line staff, Assisting Patients from the moment they walk into the surgery, sorting appointments and rescheduling, treatment planning
- Taking payments.
- Answered and helped resolve inquiries from clients, vendors, and the general public.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Assisted visitors with completing and submitting paperwork.
- Kept the reception area clean and neat to give visitors a positive impression of the company.
- Managed bookings using Booker software to schedule, cancel, and re-arrange appointments.
Receptionist/Administrator
CAMERON VENTURES
07.2019 - 11.2019
- Working in a busy hotel, front of desk and office duties, administration and banking, and dealing with the public.
- Managed bookings using Booker software to schedule, cancel, and re-arrange appointments.
- Screened and verified visitor IDs, maintaining the security of personnel and office environment.
- Answered and helped resolve inquiries from clients, vendors, and the general public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept the reception area clean and neat to give visitors a positive impression of the company.
Dog handler trainer
Angels, animals
Bishops Stortford
01.2019 - 06.2019
- Looking after the needs of animals, care, training, exercise, and house sitting when required
- Understanding basic dog handling and behaviour skills, undertaking feeding regimes
- Administering medicines or basic first aid when needed, visits to vets or grooming facilities.
- Utilized knowledge of local walking spots to ensure dogs had safe, secure exercise and exploration.
- Worked patiently with nervous dogs to build confidence and trust for safe, happy walks.
Senior Support Worker/Team Leader
Hightown Housing Association
06.2017 - 04.2018
- Working within the supported living home with Adults with Disabilities, Helping each individual achieve the best from day to day life, supporting with all aspects of daily life, personal care, financial care, and activities and trips out
- Handled new employee inductions, offering ongoing training and support for optimum care of staff and service users.
- Maintained safe, secure environments for service users, providing protection from possible harm or risk.
- Communicated updated changes to safeguarding standards and legislation with wider team for continued compliance.
- Supervised patients during outings and physical activities, promoting dignity and independence.
- Assisted patients with daily personal, hygiene and incontinence care.
- Helped patients to take medication as prescribed by medical professionals.
- Working alongside multi-professional teams, producing support plans, team leading, and team development within a care home.
- Built and maintained strong working relationships with colleagues.
- Collaborated with multidisciplinary health teams to maximize opportunities for therapeutic care.
Enhanced Support Worker
ACM
08.2016 - 01.2017
- Working within a family setting with a young lady with Cerebral palsy, helping her achieve the best fromher daily life,supporting her with her day to day with feeding, personal care and assisting within school and schoolwork planning trips and entertainment , working alongside other health professionals.
Learning Support Assistant
RIVERWALK SCHOOL
09.2014 - 08.2015
- I provided an integrated approach to working with children with special educational needs, working alongside classroom teachers, Accompanying pupils to relevant therapy sessions (depending on individual needs), developing social and emotional needs, working within a group or 1-1 basis depending on each pupil's needs.
- Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns, and recommend appropriate action.
- Created a friendly, positive, and inspiring learning environment to facilitate interactions among students.
- Assisted students with a range of learning differences, including Autism ADHD, and cerebral palsy to achieve their full potential for independence.
- Monitored students' responses to learning activities and modified them appropriately to achieve intended learning outcomes.
Health Care Assistant
self employed
06.2010 - 08.2014
- Working within the community to help maintain high standards of living and support residents to remain living in their own home
- Working and supporting all care needs including palliative care, working alongside other health professionals.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Met with patients and families to discuss care plan adaptations, seeking continual improvement.
- Upheld nationally recognized care standards.
- Administered medication with rigorous planning and recordkeeping.
- Maintained accurate records to effectively measure client development against care plan objectives.
- Provided personal hygiene assistance, consistently promoting comfort, dignity, and respect.
Senior Support Worker/Team Leader
Scope
04.2006 - 06.2013
- Supporting children with disabilities within a respite home setting
- As a senior support worker, I was in charge of delegating staff, team building, and training within Manuel's handling and food safety
- Which included working with health professionals, and social services, I had the role of Designated safeguarding adviser (DSA) and health and safety coordinator
- My Health and safety co-ordinator role included ongoing training, In my time with Scope, I completed asbestos training, legionella training
- Health and safety certificates
- Also Trained for the role of a Manual handling Trainer, for which I earned a BTEC level 3 award.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and well-being needs.
- Led group activity programs to support independence and encourage community inclusion.
- Administered medication with rigorous planning and recordkeeping.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalized care plans.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
Education
Certificate of Higher Education -
west suffolk college
Diabetes care and management level 2 - Diabetes
Hightown Housing
Hoddeston, HertfordshireFood safety and Hygiene Level 3 - Food Hygiene
foundations care home
Maunden Essex 07.2018 -
Safeguarding children and adults - undefined
Cross infection controls - undefined
Care certificate 10 - undefined
2017 health and safety coordinator - undefined
NVQ Level 3 - health and social care children and young adults
west suffolk college
suffolk 09.2009 - 06.2010
Manual Handling Trainer - manual Handling
Scope
2012
Skills
- ADMINISTRATIVE ASSISTANT
- ORGANIZATIONAL SKILLS
- RECEPTIONIST
- DATA ENTRY
- FILING
- Time Management
- Medical Terminology
- Microsoft Office
- Microsoft Word
- Outlook
- Clerical
- Billing
- Scheduling
- Power-point
- Customer Service
- Word
- Certifications and Licenses
- Access to Nursing
- Case management
- Care plan implementation
- Disability care
- Safeguarding knowledge
- Nursing care
- Medication administration
- Care plan management
- Personal care
- Elderly care
Additional Information
- Eligible to work in the UK: Yes, Highest Level of Education: A-Level or equivalent
Languages
English
Native
Timeline
General Assistant
The Feed
07.2021 - 08.2022
Receptionist/Admin
SMILE DENTISTRY
11.2019 - 02.2020
Receptionist/Administrator
CAMERON VENTURES
07.2019 - 11.2019
Dog handler trainer
Angels, animals
01.2019 - 06.2019
Food safety and Hygiene Level 3 - Food Hygiene
foundations care home
07.2018 -
Senior Support Worker/Team Leader
Hightown Housing Association
06.2017 - 04.2018
Enhanced Support Worker
ACM
08.2016 - 01.2017
Learning Support Assistant
RIVERWALK SCHOOL
09.2014 - 08.2015
Health Care Assistant
self employed
06.2010 - 08.2014
NVQ Level 3 - health and social care children and young adults
west suffolk college
09.2009 - 06.2010
Senior Support Worker/Team Leader
Scope
04.2006 - 06.2013
Certificate of Higher Education -
west suffolk college
Diabetes care and management level 2 - Diabetes
Hightown Housing
Safeguarding children and adults - undefined
Cross infection controls - undefined
Care certificate 10 - undefined
2017 health and safety coordinator - undefined
Manual Handling Trainer - manual Handling
Scope
Similar Profiles
LORENZO GRIGIOLORENZO GRIGIO
Warehouse Associate at The FeedWarehouse Associate at The Feed
Conrad HoffmanConrad Hoffman
Warehouse Packer at The FeedWarehouse Packer at The Feed
Ahmed EltoukhyAhmed Eltoukhy
Transportation Manager at Star Feed for Poultry, Feed, Import and ExportTransportation Manager at Star Feed for Poultry, Feed, Import and Export
Shylah russellShylah russell
Personal Care Aide at With Loving Hands LLCPersonal Care Aide at With Loving Hands LLC
Louise EvansLouise Evans
Educator at Kurrajong Therapy PlusEducator at Kurrajong Therapy Plus