Summary
Overview
Work history
Education
Skills
Timeline
Generic

Faye Massey

City of London

Summary

Seeking new career opportunities in the film and TV industry with a focus on production. Excited to explore and work in the field, after a decade of working with children in schools. Background in acting. Degree in Media and Performance.

Seeking roles which involve working on set and in post-production; particularly interested in runner positions. Eager to bring a wealth of training and experience from a variety of job sectors. Strong presentation skills in a variety of situations with visitors/students, extensive knowledge of film making (Interactor at the Harry Potter Studio Tour) and exemplary interpersonal skills demonstrated through teaching and Guest Experience Host at His Majesty's Theatre.

Excellent organisational skills and ability to delegate cast and crew honed within role of Production Coordinator. Strong leadership and customer service skills developed through a supermarket Team Leader position.

Employment in teaching and education has created a solid foundation for transferable skills: communication, team-building, problem solving, flexibility, creativity, and commitment.

Throughout employment history, punctuality and reliability are key strengths as well as continuously meeting deadlines. A professional who possesses energy and effort to the task at hand and who is very focused and determined to be successful in aid of carving a distinguished career in the film and TV industry.

Friendly and ambitious individual who thrives on new challenges and is enthusiastic to learn. Personal attributes of exceptional resilience, dedication and drive. Strong interpersonal skills of active listening, dependability, consistent motivation and conscientiousness, making for a valuable team player.

A resourceful individual who meets targets and persists to make a difference, who relishes the opportunity to acquire new skills. Passionate about working within production in aid of gaining experience and becoming an invaluable asset to the team, leading to inspiring career prospects.

Overview

19
19
years of professional experience

Work history

Customer Service Assistant

Cex
London
11.2024 - Current
  • Maintain a clean and orderly till/desk area, contributing to a pleasant store environment for customers.
  • Improve efficiency at the sales counter by mastering MPOS system operations quickly.
  • Prioritise tasks during busy periods for maximised productivity for both customers and the store.
  • Develop skills in numerous areas of the job including ECOM (online orders), transfer in and outs (store stock to other chains of CEX) and stock checks including labelling.

Guest Experience Host

His Majesty's Theatre
London
06.2024 - 10.2024
  • Delivered outstanding customer service to visitors at the theatre.
  • Participated in a variety of roles including ticket scanning, bag checking, hosting, auditorium ushering and wayfinding.
  • Helped to carry stock and and support bar duties on a daily basis.

Teaching Assistant

Wimbledon Chase Primary School
Wimbledon
02.2024 - 04.2024
  • Supported students with Speech, Language and Communication needs.
  • Enhanced students' learning to access the curriculum independently.
  • Built on pupils' skills and knowledge to support with integration into mainstream lessons.

Interactor

Warner Bros. Studio Tour
London
10.2023 - 01.2024
  • Enthusiastically engaged and assisted visitors throughout tour to maximise their enjoyment.
  • Dedicated to delivering friendly, helpful and knowledgeable interactions to visitors.
  • Dealt proactively with any issues and visitor feedback that arose, deescalating where appropriate.
  • Provided safety and security for visitors and all aspects of the studio tour.
  • Worked hard and flexibly as a team ensuring a seamless tour experience for all visitors.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Production Coordinator

Collaborative Media
London
07.2023 - 10.2023
  • Planned, organised and monitored production schedules, locations and timelines, and booked travel and accommodation for crews.
  • Liaised with production team, clients and crew to ensure smooth running of production process demonstrating empathy and problem solving when issues arose.

Higher Level Teaching Assistant (English)

Raynes Park High School
London, Surrey
09.2019 - 10.2023
  • Worked at mainstream school attached to Additionally Resourced Provision, supporting pupils with primary diagnosis of autism who have Educational Health Care Plans in place.
  • Supported pupils' learning in mainstream classes, as well as delivering English interventions and booster classes.
  • Resolved issues proactively, creatively and flexibly using solution-focused approaches.
  • Considered what end goal was achievable for individuals and prioritised their needs at all times.

Teaching Assistant Level 3 (VI)

Abraham Moss Community School
Manchester
03.2018 - 07.2019
  • Supported Italian pupil predominantly in English and Maths via differentiated curriculum.
  • Competent skills with braille and consistent time management were essential; creating work in braille and transcribing their work.
  • Participated in mobility skills with them, becoming experienced cane user and sight-guider to support them. Utilised tactile apparatus and equipment in Maths to meet learning needs.

Teaching Assistant

Sedgley Park Community Primary School
Manchester
01.2018 - 03.2018
  • Worked in mainstream multicultural primary school supporting EAL (English as additional language) students to increase their knowledge and develop their understanding in Literacy and Maths.

Learning Support Mentor

Heaton Park Primary School
Manchester
10.2017 - 12.2017
  • Role involved building resilience with autistic student and supporting them one-to-one with English and Maths. Experienced challenging behaviour, motivation difficulties and teaching using a variety of learning styles.

Teacher of English

St Gabriel's RC High School
Manchester
09.2016 - 07.2017
  • Completed NQT year teaching mixed abilities in both English Language and Literature at key stages 3 and 4.

Teacher of English, R.E and History

Blessed Thomas Holford Catholic College
Manchester
02.2016 - 07.2016
  • Start of NQT year provided opportunities for personal growth within teaching.
  • Encouraged independent learning to build confidence and resilience in the classroom.
  • Motivated students to stretch and challenge as well as differentiate work aimed at a variety of learning needs.

Trainee Teacher

The University of Birmingham
Birmingham, West Midlands
09.2014 - 12.2015
  • Completed two placements for teacher training: Swanshurst School and Holte School. Taught English Language and Literature at key stages 3-5.
  • Completed all five assignments linked to teaching and learning to a high level.

Cabin Leader

Easter Seals Washington Camp Stand By Me
Seattle, America
06.2014 - 08.2014
  • Worked with disabled children and adults through Camp America. Responsible for making decisions whilst leading campers in recreational activities and environmental learning. Cabin leaders supervised campers with diverse needs including Down’s syndrome, sensory processing disorders, autism and both visual and hearing impairments.

Teaching Assistant

Trinity Church of England High School
Manchester
02.2013 - 06.2014
  • Committed to and supported students with Special Educational Needs academically and through extra-curricular activities.
  • Gained experience of pastoral responsibilities; achieved excellence in managing disruptive behaviour as well as one-to-one support of individuals.

Team Leader and Customer Assistant

Tesco
Salford
11.2006 - 08.2013
  • Worked and occupied the checkouts as well as leading the Electrical and Entertainment department. Role also consisted of operating the kiosk as well as occasionally filling the shop floor.
  • Dedication to exceptional customer service ensured customer loyalty and exceeded expectations of their experience.

Education

Diploma of Higher Education - Acting for Film and TV

New York Conservatory for Dramatic Arts
New York
08.2022

Certificate of Higher Education - Secondary English

The University of Birmingham
Birmingham
12.2015

Bachelor of Arts - Media and Performance

The University of Salford
Greater Manchester
06.2012

Higher National Diploma - Performing Arts

Arden School of Theatre
Manchester
06.2009

A-Levels - Drama and Theatre Studies, Media Studies, Performance Studies and English Language

Loreto Sixth Form College
Manchester
06.2008

GCSEs - English Language, English Literature, Maths, Science, R.E, Art and Design, ICT Clait and Drama

Barlow RC High School
Manchester
07.2005

Skills

  • Exemplary communicator
  • Relationship building
  • Maintaining safe environments
  • Social development
  • Team player
  • Strong interpersonal skills
  • Leadership skills
  • Customer service experience
  • Administration knowledge
  • Understanding of human resources

Timeline

Customer Service Assistant

Cex
11.2024 - Current

Guest Experience Host

His Majesty's Theatre
06.2024 - 10.2024

Teaching Assistant

Wimbledon Chase Primary School
02.2024 - 04.2024

Interactor

Warner Bros. Studio Tour
10.2023 - 01.2024

Production Coordinator

Collaborative Media
07.2023 - 10.2023

Higher Level Teaching Assistant (English)

Raynes Park High School
09.2019 - 10.2023

Teaching Assistant Level 3 (VI)

Abraham Moss Community School
03.2018 - 07.2019

Teaching Assistant

Sedgley Park Community Primary School
01.2018 - 03.2018

Learning Support Mentor

Heaton Park Primary School
10.2017 - 12.2017

Teacher of English

St Gabriel's RC High School
09.2016 - 07.2017

Teacher of English, R.E and History

Blessed Thomas Holford Catholic College
02.2016 - 07.2016

Trainee Teacher

The University of Birmingham
09.2014 - 12.2015

Cabin Leader

Easter Seals Washington Camp Stand By Me
06.2014 - 08.2014

Teaching Assistant

Trinity Church of England High School
02.2013 - 06.2014

Team Leader and Customer Assistant

Tesco
11.2006 - 08.2013

Diploma of Higher Education - Acting for Film and TV

New York Conservatory for Dramatic Arts

Certificate of Higher Education - Secondary English

The University of Birmingham

Bachelor of Arts - Media and Performance

The University of Salford

Higher National Diploma - Performing Arts

Arden School of Theatre

A-Levels - Drama and Theatre Studies, Media Studies, Performance Studies and English Language

Loreto Sixth Form College

GCSEs - English Language, English Literature, Maths, Science, R.E, Art and Design, ICT Clait and Drama

Barlow RC High School
Faye Massey