Charlie Taylor
Coleshill
Summary
Talented Team Leader dedicated to enhancing employee satisfaction and business success. Diplomatic, friendly, and hardworking team player that brings necessary experience and knowledge to tackle any operational demand.
Overview
6
6
years of professional experience
Work history
Team Leader
CeX
Birmingham
10.2024 - Current
- Streamlined workflow for a more efficient process by modifying pre-existing, and created brand new spreadsheet documents for staff to use.
- Implemented new working methods which improved overall efficiency of the team operations.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
Sales Assistant
CeX
Birmingham
11.2023 - 10.2024
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Conducted daily inventory checks to manage stock levels accurately.
- Improved customer service by efficiently handling queries and complaints.
- Utilised excellent communication skills to provide detailed product information.
- Offered personalised shopping advice to enhance customer experiences.
Junior Games Developer
InTouch Games
Birmingham
11.2022 - 11.2023
- Drafted detailed documentation for each project phase, providing clear guidelines for team members.
- Collaborated closely with design teams for optimised game flow and structure.
- Resolved complex technical issues to improve overall game quality.
Sales Assistant
Deichmann
Birmingham
02.2020 - 09.2020
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Collaborated effectively with team members to meet sales targets.
- Assisted customers with product selection for optimal satisfaction.
Education
Bachelor of Science with Honors - Video Games Development
Birmingham City University
Birmingham08.2022
Skills
- Productivity improvement strategy
- Delegation mastery
- Tolerance and patience
- Agile methodology understanding
- Communication excellence
- Decisive decision-making
- Microsoft Excel
- Task delegation
- KPI management
Timeline
Team Leader
CeX
10.2024 - Current
Sales Assistant
CeX
11.2023 - 10.2024
Junior Games Developer
InTouch Games
11.2022 - 11.2023
Sales Assistant
Deichmann
02.2020 - 09.2020
Bachelor of Science with Honors - Video Games Development
Birmingham City University
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